Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/60588, first published .
Patient and Provider Perspectives of a Web-Based Intervention to Support Symptom Management After Radioactive Iodine Treatment for Differentiated Thyroid Cancer: Qualitative Study

Patient and Provider Perspectives of a Web-Based Intervention to Support Symptom Management After Radioactive Iodine Treatment for Differentiated Thyroid Cancer: Qualitative Study

Patient and Provider Perspectives of a Web-Based Intervention to Support Symptom Management After Radioactive Iodine Treatment for Differentiated Thyroid Cancer: Qualitative Study

1Department of Oncology, Lombardi Comprehensive Cancer Center, Georgetown University, Washington, DC, United States

2Department of Natural Sciences, Bowie State University College of Arts and Science, Bowie, MD, United States

3Division of Endocrinology, Georgetown University, Washington, DC, United States

4Department of Health Systems Administration, Georgetown University School of Health, Washington, DC, United States

5MedStar Health Research Institute, National Center for Human Factors in Healthcare, Washington, DC, United States

Corresponding Author:

Alaina L Carr, PhD


Background: Patients diagnosed with differentiated thyroid cancer (DTC) who receive radioactive iodine (RAI) treatment experience acute, medium, and late treatment effects. The timing and severity of these effects vary by individual; common posttreatment effects include dry mouth, salivary gland swelling, dry eyes, and nose bleeds. The nature of symptoms that patients experience after RAI treatment can significantly and negatively impact health-related quality of life. Adequate information during the postprimary treatment phase remains an unmet need among the population of patients diagnosed with DTC.

Objective: This qualitative study aimed to identify and understand self-management strategies for RAI-specific symptom burden from the perspectives of patients and stakeholders (cancer care providers and patient advocates). An additional aim included assessing features and functionalities desirable in the development of a web-based intervention to engage patients in their self-management and thyroid cancer survivorship care.

Methods: Following the Social Cognitive Theory framework and person-based principles, we conducted six focus groups with 22 patients diagnosed with DTC who completed RAI treatment and individual interviews with 12 stakeholders in DTC care. The interviews focused on participants’ perspectives on current self-management strategies and mockups of a symptom management web-based intervention. Before focus groups and interviews, participants completed a demographics survey. Focus group discussions and interviews were transcribed and coded using content analysis. Interrater reliability was satisfactory (ɑ=.88).

Results: A total of 34 individuals (patients and stakeholders) participated in the study; the mean age was 45 (SD 13.4) and 45.3 (SD 13) years, respectively. Three domains emerged from qualitative interviews: (1) difficult-to-manage RAI symptoms: short, medium, and late treatment effects; (2) key intervention structure and content feedback on mockups; and (3) intervention content to promote RAI symptom management and survivorship care. Focus group participants identified the most prevalent RAI symptoms that were difficult to manage as: dry mouth (11/22, 50%), salivary gland swelling (8/22, 36%), and changes in taste (12/22, 55%). Feedback elicited from both groups found education and symptom management mockup videos to be helpful in patient self-management of RAI symptoms, whereas patients and stakeholders provided mixed feedback on the benefits of a draft frequently asked questions page. Across focus groups and stakeholder interviews, nutrition-based symptom management strategies, communication with family members, and practical survivorship follow-up information emerged as helpful content to include in a future web-based supportive care intervention.

Conclusions: Results suggest education and symptom management videos can empower patients with DTC to self-manage mild to moderate RAI symptoms on a web-based platform. Findings emphasized the need for additional information for patients related to ongoing care following RAI treatment including social support and thyroid cancer surveillance. The findings provide insights for theoretically informed interventions and recommendations for refinements in thyroid cancer survivorship from patient and provider perspectives.

JMIR Form Res 2025;9:e60588

doi:10.2196/60588

Keywords



Background

Thyroid cancer is often mislabeled as the “good cancer” [Diamond-Rossi SA, Jonklaas J, Jensen RE, et al. Looking under the hood of “the Cadillac of cancers:” radioactive iodine-related craniofacial side effects among patients with thyroid cancer. J Cancer Surviv. Dec 2020;14(6):847-857. [CrossRef]1-Cho S, Tutelman P, Chomistek T, et al. “No such thing as good cancer”: a qualitative exploration of the experience of early-onset thyroid cancer in survivors. Support Care Cancer. Sep 18, 2024;32(10):671. [CrossRef] [Medline]3] due to the excellent 5-year survival rates compared to other cancers [SEER cancer stat facts: thyroid cancer. National Cancer Institute URL: https://seer.cancer.gov/statfacts/html/thyro.html [Accessed 2024-11-25] 4]. Differentiated thyroid cancer (DTC) is the most common endocrine malignancy among the estimated 44,020 new cases of thyroid cancer in the United States annually [SEER cancer stat facts: thyroid cancer. National Cancer Institute URL: https://seer.cancer.gov/statfacts/html/thyro.html [Accessed 2024-11-25] 4]. DTC involves a spectrum of disease presentations characterized by different levels of risk of recurrence. For patients with a high risk of recurrence, the standard of care involves total thyroidectomy followed by radioactive iodine (RAI) treatment and thyroid hormone therapy [Guo H, Zhang N, Hu Y, Zhang F, Huang T, Shen N. Radioactive iodine therapy strategies for distinct types of differentiated thyroid cancer: a propensity score-matched analysis. Front Endocrinol (Lausanne). 2023;14:1158581. [CrossRef] [Medline]5-Nguyen NC, Anigati EM, Desai NB, Öz OK. Radioactive iodine therapy in differentiated thyroid cancer: an update on dose recommendations and risk of secondary primary malignancies. Semin Nucl Med. Jul 2024;54(4):488-496. [CrossRef] [Medline]7]. For patients with intermediate-risk disease, clinical practice guidelines from the American Thyroid Association recommend thyroidectomy followed by consideration of RAI treatment in consultation with their medical team [Haugen BR, Alexander EK, Bible KC, et al. 2015 American Thyroid Association Management guidelines for adult patients with thyroid nodules and differentiated thyroid cancer: the American Thyroid Association Guidelines task force on thyroid nodules and differentiated thyroid cancer. Thyroid. Jan 2016;26(1):1-133. [CrossRef] [Medline]6]. Approximately, 72% of these intermediate and high-risk patients receive RAI and thyroid hormone therapy as standard of care [Guo H, Zhang N, Hu Y, Zhang F, Huang T, Shen N. Radioactive iodine therapy strategies for distinct types of differentiated thyroid cancer: a propensity score-matched analysis. Front Endocrinol (Lausanne). 2023;14:1158581. [CrossRef] [Medline]5]. Despite the favorable 5-year survival rates, complications from RAI treatment are common, impacting health-related quality of life (HRQOL) [Diamond-Rossi SA, Jonklaas J, Jensen RE, et al. Looking under the hood of “the Cadillac of cancers:” radioactive iodine-related craniofacial side effects among patients with thyroid cancer. J Cancer Surviv. Dec 2020;14(6):847-857. [CrossRef]1,Goswami S, Peipert BJ, Mongelli MN, et al. Clinical factors associated with worse quality-of-life scores in United States thyroid cancer survivors. Surgery. Jul 2019;166(1):69-74. [CrossRef] [Medline]8-Applewhite MK, James BC, Kaplan SP, et al. Quality of life in thyroid cancer is similar to that of other cancers with worse survival. World J Surg. Mar 2016;40(3):551-561. [CrossRef] [Medline]10]. The “good cancer” label given to thyroid cancer frustrates patients, particularly when they experience side effects as a result of RAI treatment [Diamond-Rossi SA, Jonklaas J, Jensen RE, et al. Looking under the hood of “the Cadillac of cancers:” radioactive iodine-related craniofacial side effects among patients with thyroid cancer. J Cancer Surviv. Dec 2020;14(6):847-857. [CrossRef]1].

The likelihood of acute and chronic side effects following RAI varies based on RAI dose administration; these treatment impacts are particularly evident in patients who receive higher doses of ≥150 mCi [Nguyen NC, Anigati EM, Desai NB, Öz OK. Radioactive iodine therapy in differentiated thyroid cancer: an update on dose recommendations and risk of secondary primary malignancies. Semin Nucl Med. Jul 2024;54(4):488-496. [CrossRef] [Medline]7,Avram AM, Giovanella L, Greenspan B, et al. SNMMI procedure standard/EANM practice guideline for nuclear medicine evaluation and therapy of differentiated thyroid cancer: abbreviated version. J Nucl Med. Jun 2022;63(6):15N-35N. [Medline]11,Singer MC, Marchal F, Angelos P, et al. Salivary and lacrimal dysfunction after radioactive iodine for differentiated thyroid cancer: American Head and Neck Society Endocrine Surgery Section and Salivary Gland Section joint multidisciplinary clinical consensus statement of otolaryngology, ophthalmology, nuclear medicine and endocrinology. Head Neck. Nov 2020;42(11):3446-3459. [CrossRef] [Medline]12]. While trends toward lower dose activity are recommended, therapeutic dose recommendations vary across professional medical societies and practice patterns [Haugen BR, Alexander EK, Bible KC, et al. 2015 American Thyroid Association Management guidelines for adult patients with thyroid nodules and differentiated thyroid cancer: the American Thyroid Association Guidelines task force on thyroid nodules and differentiated thyroid cancer. Thyroid. Jan 2016;26(1):1-133. [CrossRef] [Medline]6,Avram AM, Giovanella L, Greenspan B, et al. SNMMI procedure standard/EANM practice guideline for nuclear medicine evaluation and therapy of differentiated thyroid cancer: abbreviated version. J Nucl Med. Jun 2022;63(6):15N-35N. [Medline]11-Thyroid carcinoma. NCCN clinical practice guidelines in oncology version 5. 2025. URL: https://www.nccn.org/professionals/physician_gls/pdf/thyroid_blocks.pdf [Accessed 2025-03-04] 14]. Short-, medium-, and long-term complications from RAI treatment include salivary dysfunction, dysphagia, dysphonia, sialadenitis, appetite changes, nausea, vomiting, xerostomia, epiphora, and secondary malignancies [Diamond-Rossi SA, Jonklaas J, Jensen RE, et al. Looking under the hood of “the Cadillac of cancers:” radioactive iodine-related craniofacial side effects among patients with thyroid cancer. J Cancer Surviv. Dec 2020;14(6):847-857. [CrossRef]1,Lee SL. Complications of radioactive iodine treatment of thyroid carcinoma. J Natl Compr Cancer Netw. 2010;8(11):1277-1287. [CrossRef]15-Banach R, Bartès B, Farnell K, et al. Results of the Thyroid Cancer Alliance international patient/survivor survey: psychosocial/informational support needs, treatment side effects and international differences in care. Hormones (Athens). 2013;12(3):428-438. [CrossRef] [Medline]17], with the onset of certain symptoms appearing as late as 1-year post-RAI treatment [Singer MC, Marchal F, Angelos P, et al. Salivary and lacrimal dysfunction after radioactive iodine for differentiated thyroid cancer: American Head and Neck Society Endocrine Surgery Section and Salivary Gland Section joint multidisciplinary clinical consensus statement of otolaryngology, ophthalmology, nuclear medicine and endocrinology. Head Neck. Nov 2020;42(11):3446-3459. [CrossRef] [Medline]12,Jonklaas J. Nasal symptoms after radioiodine therapy: a rarely described side effect with similar frequency to lacrimal dysfunction. Thyroid. Dec 2014;24(12):1806-1814. [CrossRef] [Medline]16]. In a cross-sectional study of 69 patients diagnosed with DTC and treated with RAI, lower HRQOL was significantly associated with higher symptom burden, distress, and lower self-efficacy [Carr AL, Pillai G, Jonklaas J, Bloom G. Health-related quality of life associations in patients with differentiated thyroid cancer after radioactive iodine treatment: a cross-sectional study. Thyroid®. 2023;33(S1):A-74. [CrossRef]18]. Furthermore, patients with thyroid cancer report lower HRQOL compared to patients with other types of cancer with worse survival [Applewhite MK, James BC, Kaplan SP, et al. Quality of life in thyroid cancer is similar to that of other cancers with worse survival. World J Surg. Mar 2016;40(3):551-561. [CrossRef] [Medline]10]. Additional care challenges reported by patients with DTC are unmet information needs about follow-up care, psychosocial support, and coordination of care [Banach R, Bartès B, Farnell K, et al. Results of the Thyroid Cancer Alliance international patient/survivor survey: psychosocial/informational support needs, treatment side effects and international differences in care. Hormones (Athens). 2013;12(3):428-438. [CrossRef] [Medline]17,Hyun YG, Alhashemi A, Fazelzad R, Goldberg AS, Goldstein DP, Sawka AM. A systematic review of unmet information and psychosocial support needs of adults diagnosed with thyroid cancer. Thyroid. Sep 2016;26(9):1239-1250. [CrossRef] [Medline]19]. Research is needed to understand, address, and mitigate RAI symptom burden among patients with DTC.

Mobile health (mHealth) technologies offer an accessible approach to symptom management interventions [Walsh JC, Groarke JM. Integrating behavioral science with mobile (mHealth) technology to optimize health behavior change interventions. Eur Psychol. Jan 2019;24(1):38-48. [CrossRef]20] and are increasingly used in the delivery of cancer care. mHealth refers to mobile and wireless technologies such as smartphones, computers, and tablets to support patient care, education, and communication in health care [Penedo FJ, Oswald LB, Kronenfeld JP, Garcia SF, Cella D, Yanez B. The increasing value of eHealth in the delivery of patient-centred cancer care. Lancet Oncol. May 2020;21(5):e240-e251. [CrossRef] [Medline]21,Hong YA, Hossain MM, Chou WYS. Digital interventions to facilitate patient-provider communication in cancer care: a systematic review. Psychooncology. Apr 2020;29(4):591-603. [CrossRef] [Medline]22]. mHealth technologies have been implemented in the prevention, promotion, treatment, and maintenance of health and health care for patients with breast, lung, leukemia, and prostate cancers [Penedo FJ, Oswald LB, Kronenfeld JP, Garcia SF, Cella D, Yanez B. The increasing value of eHealth in the delivery of patient-centred cancer care. Lancet Oncol. May 2020;21(5):e240-e251. [CrossRef] [Medline]21-Davis SW, Oakley-Girvan I. mHealth education applications along the cancer continuum. J Cancer Educ. Jun 2015;30(2):388-394. [CrossRef] [Medline]25]. mHealth interventions empower patients with cancer with direct access to educational and support tools to improve self-management of symptoms, including fatigue, pain, distress, and cognitive impairment [Penedo FJ, Oswald LB, Kronenfeld JP, Garcia SF, Cella D, Yanez B. The increasing value of eHealth in the delivery of patient-centred cancer care. Lancet Oncol. May 2020;21(5):e240-e251. [CrossRef] [Medline]21,Hesse BW, Kwasnicka D, Ahern DK. Emerging digital technologies in cancer treatment, prevention, and control. Transl Behav Med. Nov 30, 2021;11(11):2009-2017. [CrossRef]23,Richards R, Kinnersley P, Brain K, McCutchan G, Staffurth J, Wood F. Use of mobile devices to help cancer patients meet their information needs in non-inpatient settings: systematic review. JMIR Mhealth Uhealth. Dec 14, 2018;6(12):e10026. [CrossRef] [Medline]26,O’Leary DP, Zaheer A, Redmond HP, Corrigan MA. Integration of advances in social media and mHealth technology are pivotal to successful cancer prevention and control. Mhealth. 2016;2:38. [CrossRef] [Medline]27]. Core elements of mHealth interventions for chronic disease management include evidence-based education, monitoring and tracking symptoms, tailored feedback on symptoms, self-management training to cope with the psychological and physical aspects of treatment, and communication with providers [Penedo FJ, Oswald LB, Kronenfeld JP, Garcia SF, Cella D, Yanez B. The increasing value of eHealth in the delivery of patient-centred cancer care. Lancet Oncol. May 2020;21(5):e240-e251. [CrossRef] [Medline]21,Fridriksdottir N, Gunnarsdottir S, Zoëga S, Ingadottir B, Hafsteinsdottir EJG. Effects of web-based interventions on cancer patients’ symptoms: review of randomized trials. Support Care Cancer. Feb 2018;26(2):337-351. [CrossRef] [Medline]28,Moradian S, Voelker N, Brown C, Liu G, Howell D. Effectiveness of internet-based interventions in managing chemotherapy-related symptoms in patients with cancer: a systematic literature review. Support Care Cancer. Feb 2018;26(2):361-374. [CrossRef] [Medline]29]. Applying evidence-based theories to inform the design characteristics of digital technology interventions during the development phase of the research is one way to engage patients, foster patient-provider communication, and improve patient-centered health outcomes [Walsh JC, Groarke JM. Integrating behavioral science with mobile (mHealth) technology to optimize health behavior change interventions. Eur Psychol. Jan 2019;24(1):38-48. [CrossRef]20-Hong YA, Hossain MM, Chou WYS. Digital interventions to facilitate patient-provider communication in cancer care: a systematic review. Psychooncology. Apr 2020;29(4):591-603. [CrossRef] [Medline]22,Fridriksdottir N, Gunnarsdottir S, Zoëga S, Ingadottir B, Hafsteinsdottir EJG. Effects of web-based interventions on cancer patients’ symptoms: review of randomized trials. Support Care Cancer. Feb 2018;26(2):337-351. [CrossRef] [Medline]28].

Theoretically Driven mHealth Intervention Development

Social Cognitive Theory (SCT) [Bandura A. Health promotion by social cognitive means. Health Educ Behav Off Publ Soc Public Health Educ. Apr 2004;31(2):143-164. [CrossRef] [Medline]30,Graves KD. Social cognitive theory and cancer patients’ quality of life: a meta-analysis of psychosocial intervention components. Health Psychol Off J Div Health Psychol Am Psychol Assoc. Mar 2003;22(2):210-219. [Medline]31], a longstanding theory-based approach to health behavior change, coupled with guiding principles from the person-based approach [Walsh JC, Groarke JM. Integrating behavioral science with mobile (mHealth) technology to optimize health behavior change interventions. Eur Psychol. Jan 2019;24(1):38-48. [CrossRef]20,Yardley L, Morrison L, Bradbury K, Muller I. The person-based approach to intervention development: application to digital health-related behavior change interventions. J Med Internet Res. Jan 30, 2015;17(1):e30. [CrossRef] [Medline]32] to mHealth intervention development, offers a basis for core components of symptom management interventions. Behavioral interventions based on tenets of SCT are evaluated through patient knowledge of health risks and benefits, self-efficacy or confidence related to symptom management, outcome expectations about the costs and benefits of performing a particular behavior, and self-regulation impacting patient HRQOL [Bandura A. Health promotion by social cognitive means. Health Educ Behav Off Publ Soc Public Health Educ. Apr 2004;31(2):143-164. [CrossRef] [Medline]30,Graves KD. Social cognitive theory and cancer patients’ quality of life: a meta-analysis of psychosocial intervention components. Health Psychol Off J Div Health Psychol Am Psychol Assoc. Mar 2003;22(2):210-219. [Medline]31]. Prior examples of the use of SCT in cancer-related health behavior change interventions include physical activity behavior change interventions [Stacey FG, James EL, Chapman K, Courneya KS, Lubans DR. A systematic review and meta-analysis of social cognitive theory-based physical activity and/or nutrition behavior change interventions for cancer survivors. J Cancer Surviv. Jun 2015;9(2):305-338. [CrossRef] [Medline]33-Short CE, James EL, Plotnikoff RC. How social cognitive theory can help oncology-based health professionals promote physical activity among breast cancer survivors. Eur J Oncol Nurs. Aug 2013;17(4):482-489. [CrossRef] [Medline]36] or interventions to promote HRQOL in breast cancer populations [Graves KD, Carter CL, Anderson ES, Winett RA. Quality of life pilot intervention for breast cancer patients: use of social cognitive theory. Palliat Support Care. Jun 2003;1(2):121-134. [CrossRef] [Medline]37]. The application of SCT to promote self-management of RAI symptoms among patients with DTC is understudied, and further research is needed to identify core components of health-related interventions. The person-based approach to mHealth interventions yields insights into the behavioral components relevant to the populations intended to use the intervention [Yardley L, Morrison L, Bradbury K, Muller I. The person-based approach to intervention development: application to digital health-related behavior change interventions. J Med Internet Res. Jan 30, 2015;17(1):e30. [CrossRef] [Medline]32]. As patients with DTC post-RAI treatment are commonly seen in ambulatory care settings, and their follow-up care is managed by specialists [Banach R, Bartès B, Farnell K, et al. Results of the Thyroid Cancer Alliance international patient/survivor survey: psychosocial/informational support needs, treatment side effects and international differences in care. Hormones (Athens). 2013;12(3):428-438. [CrossRef] [Medline]17], a digital platform offers patients accessibility delivered at the point of need. Furthermore, involving target patient users and members of the health care team early in the intervention design process can identify key components [Walsh JC, Groarke JM. Integrating behavioral science with mobile (mHealth) technology to optimize health behavior change interventions. Eur Psychol. Jan 2019;24(1):38-48. [CrossRef]20,Penedo FJ, Oswald LB, Kronenfeld JP, Garcia SF, Cella D, Yanez B. The increasing value of eHealth in the delivery of patient-centred cancer care. Lancet Oncol. May 2020;21(5):e240-e251. [CrossRef] [Medline]21,Yardley L, Morrison L, Bradbury K, Muller I. The person-based approach to intervention development: application to digital health-related behavior change interventions. J Med Internet Res. Jan 30, 2015;17(1):e30. [CrossRef] [Medline]32] of symptom management interventions among this population.

We seek to develop and refine tailored mHealth symptom management interventions for patients with DTC who completed RAI. Thus, we conducted a qualitative study to identify and understand potential self-management strategies for RAI-specific symptoms from the perspectives of patients with DTC who completed RAI treatment and health care providers. In addition, we wanted to elicit feedback on core content and features in the formative development of a web-based intervention to promote patient self-management of RAI symptoms.


Study Design

We followed the COREQ (Consolidated Criteria for Reporting Qualitative Research) to report the qualitative findings [Tong A, Sainsbury P, Craig J. Consolidated criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups. Int J Qual Health Care. Dec 2007;19(6):349-357. [CrossRef] [Medline]38]. From August 2022 to January 2024, we conducted a qualitative study using focus groups with patient participants and individual stakeholder interviews at Georgetown University Medical Center.

Ethical Considerations

Ethics approval was performed in line with the principles of the Declaration of Helsinki. Approval was granted by the Georgetown University Institutional Review Board (#00005285). All focus group participants and stakeholders provided informed consent. Study data were deidentified prior to data analysis. Each participant received Amazon gift cards worth US $50 for their participation.

Participant Selection and Setting

Adult patients were recruited from MedStar Georgetown University Hospital to take part in the qualitative study. Treating endocrinologists referred patients to the study. Patients were invited to participate if they were diagnosed with DTC, completed RAI treatment within the past three years, and had access to an electronic device with an internet connection. We excluded non-English-speaking patients and those with psychiatric or cognitive impairments that would inhibit meaningful consent.

For the stakeholder interviews, health care specialists were recruited from four hospitals in the Washington metropolitan area. Health care specialists were referred to the study by colleagues or invited to participate directly by study staff through an introductory email. Stakeholder inclusion criteria were self-identification as a full-time specialist treating patients with DTC post-RAI treatment or allied health professionals and patient advocates affiliated with ThyCa: Thyroid Cancer Survivors’ Association, Inc.

We used a purposive sampling strategy for patient age, gender, cancer type, and health subspecialists from academic and community hospital settings in the area. We recruited 22 patients diagnosed with DTC who completed RAI treatment and 12 stakeholders from local health care facilities and ThyCa groups in the DC area.

Procedures and Data Collection

Following Institutional Review Board approval, study staff approached potential participants with an introductory study email followed by a phone call. Study staff completed informed consent through a 15-minute telephone or Health Insurance Portability and Accountability Act-compliant video conference and obtained electronic informed consent from focus group participants and stakeholders. Focus group participants and stakeholders completed a brief survey through REDCap (Research Electronic Data Capture; Vanderbilt University) [Harris PA, Taylor R, Thielke R, Payne J, Gonzalez N, Conde JG. Research electronic data capture (REDCap)—a metadata-driven methodology and workflow process for providing translational research informatics support. J Biomed Inform. Apr 2009;42(2):377-381. [CrossRef] [Medline]39] to obtain sociodemographic, clinical characteristics, and occupation information. The interviews were conducted over a Health Insurance Portability and Accountability Act-compliant videoconference lasting approximately two hours for focus group participants and one hour for individual stakeholder interviews.

Two authors (ALC: psychologist, female; and KDG: behavioral scientist, female) trained in qualitative research methods developed moderator and semistructured interview guides (Multimedia Appendices 1 and Randle RW, Bushman NM, Orne J, et al. Papillary thyroid cancer: the good and bad of the “Good Cancer”. Thyroid. Jul 2017;27(7):902-907. [CrossRef] [Medline]2), which were informed by tenets of SCT [Bandura A. Health promotion by social cognitive means. Health Educ Behav Off Publ Soc Public Health Educ. Apr 2004;31(2):143-164. [CrossRef] [Medline]30] and person-based design principles [Yardley L, Morrison L, Bradbury K, Muller I. The person-based approach to intervention development: application to digital health-related behavior change interventions. J Med Internet Res. Jan 30, 2015;17(1):e30. [CrossRef] [Medline]32]. Both guides included items to elicit participants’ perspectives about RAI symptoms that were challenging to manage, identify content that would be helpful in a symptom management website, and obtain feedback on the formatting and content of static images or mockups (

Multimedia Appendix 3

Four mockups of a prospective web-based radioactive iodine treatment symptom management intervention reviewed by focus group participants and stakeholders: 1) home page, 2) salivary gland massage video, 3) salivary gland education page, and 4) frequently asked questions page.

PDF File, 623 KBMultimedia Appendix 3) of a prospective symptom management website. Participants were asked to provide feedback on the mockups after eliciting input on prospective content to minimize participant response bias. One author (ALC) conducted audio-recorded interviews for focus group and stakeholder interviews. A second member of the research team trained in qualitative research (KG: research assistant, female; Gautham Pillai: research assistant, male; and AMJ: research assistant, female) took field notes during the focus group and stakeholder interviews. All focus group and stakeholder interviews were transcribed verbatim and deidentified before data analysis. All focus group participants and stakeholders received a summary of the findings.

Data Analysis

We used thematic content analysis to analyze focus group and stakeholder interview transcripts using a well-established 6-step framework [Braun V, Clarke V. Using thematic analysis in psychology. Qual Res Psychol. Jan 2006;3(2):77-101. [CrossRef]40]. Three authors (ALC, AMJ, and KG) independently reviewed transcripts to familiarize themselves with the data and identify initial codes using ATLAS.ti, a computer-assisted qualitative data analysis software (ATLAS.ti Scientific Software Development GmbH). The authors (ALC, AMJ, and KG) discussed initial codes, shared definitions of each code, and grouped the codes into broad, meaningful categories. The coders further organized the codes into major domains and subthemes and examined discrepant data until resolution. Analysis was systematically and iteratively applied across all transcripts. Thematic saturation [Braun V, Clarke V. Using thematic analysis in psychology. Qual Res Psychol. Jan 2006;3(2):77-101. [CrossRef]40] occurred after no new information was identified from transcripts. We calculated Krippendorf Cu-ɑ coefficients [Krippendorff K. Estimating the reliability, systematic error and random error of interval data. Educ Psychol Meas. Apr 1970;30(1):61-70. [CrossRef]41,Krippendorff K. Content Analysis: An Introduction to Its Methodology. 2nd ed. SAGE Publications; 2004. ISBN: 076191544342] to evaluate coding precision by the three team members for the three domains across transcripts. The final Krippendorf Cu-α=.88, indicating acceptable agreement [Marzi G, Balzano M, Marchiori D. K-alpha calculator-Krippendorff’s alpha calculator: a user-friendly tool for computing Krippendorff’s alpha inter-rater reliability coefficient. MethodsX. Jun 2024;12:102545. [CrossRef] [Medline]43]. Extracted quotations exemplified major domains and subthemes. Descriptive statistics were used to characterize focus group and stakeholder demographic, clinical, and occupation characteristics.


Participants

We approached 93 patients and stakeholders to enroll in the qualitative study; 24 patients and 12 stakeholders consented, 2 patients were unable to participate in focus groups due to scheduling conflicts, and 34 interviews were analyzed (Figure 1). A total of 29 patients were excluded due to ineligibility (n=2), decline (n=6), and no response to the introductory study email (n=21). A total of 28 stakeholders were excluded from the study due to ineligibility (n=5), decline (n=5), and no response to the introductory study email (n=18).

Figure 1. Qualitative study flowchart for focus group participants and stakeholders. Participants, recruited from clinical settings, were patients diagnosed with thyroid cancer. Stakeholders, recruited through professional networks, were providers involved in the clinical care of patients diagnosed with thyroid cancer. Data were collected between August 2022 and January 2024.

The age (in years) of focus group participants and stakeholders was 45.0 (SD 13.4; range 23.6‐72.5) and 45.2 (13.0; range 32.3‐75.7), respectively. The majority of focus group participants and stakeholders identified as female (15/22, 68%; 10/12, 83%), non-Hispanic or Latino (20/22, 91%; 11/12, 92%), and White (14/22, 64%; 8/12, 67%), respectively. In terms of clinical characteristics, the majority of focus group participants were diagnosed with papillary thyroid cancer (18/22, 82%). The average time since diagnosis (in years) was 1.5 (SD 1.0; range 0.03‐2.9), and the time since treatment (in years) was 1.1 (SD 0.9; range 0.1‐2.8). There was a total of six focus groups, with a range of 2‐5 participants in each group. Stakeholders consisted of thyroid surgeons (n=1), endocrinologists (n=2), nuclear medicine specialists (n=1), palliative care providers (n=2), patient advocates (n=2), psycho-oncologists (n=1), registered oncology dietitians (n=2), and social workers (n=1). Table 1 presents sample characteristics of focus group participants and stakeholders and Table 2 presents clinical characteristics of focus group participants.

Table 1. Sample characteristics of focus group participants and stakeholders (N=34)a.
CharacteristicsFocus group participants
(n=22)
Stakeholders
(n=12)
Age (years)
Mean (SD)45.0 (13.4)45.2 (13.0)
Range23.6-72.532.3-75.7
Female, n (%)15 (68)10 (83)
Married or partnered, n (%)14 (64)b
Hispanic or Latino, n (%)2 (9)1 (8)
Race, n (%)
Asian3 (14)3 (25)
Black or African American2 (9)1 (8)
More than one race/ other3 (14)
White14 (64)8 (67)
Education, n (%)
High-school and below3 (14)
College and above19 (86)
Employment status, n (%)
Full-time17 (77)
Part-time3 (14)
Student2 (9)
Retired2 (9)
Heath Insurance (Yes), n (%)22 (100)

aParticipants, recruited from clinical settings, were patients diagnosed with thyroid cancer. Stakeholders, recruited through professional networks, were providers involved in the clinical care of patients diagnosed with thyroid cancer. Data were collected between August 2022 and January 2024.

bNot applicable.

Table 2. Differentiated thyroid cancer clinical characteristics of focus group participants (n=22)a.
Clinical characteristicsFocus group participants
Time since diagnosis (years)
Mean (SD)1.5 (0.9)
Range0.03‐2.9
Time since treatment (years)
Mean (SD)1.1 (0.9)
Range0.10‐2.8
Histologyb, n (%)
Papillary18 (82)
Follicular2 (9)
Do not know4 (18)
Stageb, n (%)
I6 (27)
II2 (9)
III1 (5)
IVA1 (5)
Do not know11 (50)

aParticipants recruited from clinical settings were patients diagnosed with thyroid cancer. Data was collected between August 2022 and January 2024.

bThe value given are frequencies.

Qualitative Results

Qualitative results yielded three domains: (1) difficult-to-manage RAI symptoms: short, medium, and late treatment effects; (2) key intervention structure and content feedback on mockups; and (3) intervention content to promote RAI symptom management and survivorship care. Tables 3 and 4 display exemplar quotes with patient identifiers to depict domains and subthemes from focus group participant and stakeholder interviews.

Table 3. Summary and exemplar quotes from focus group participants and stakeholders related to domain 2 key intervention structure and content feedback on mockups with an SCTa framework.
MockupExemplar quotesSCTa component
Home page
Description: benefits and consequences home page in its current format; recommended changes to enhance patient understanding of website component
  • “In those websites you always see younger people. I think it’s nice to include more diversity. If you are going to include more pictures have other ones where you see people that are older depicted.” [Focus Group 5, PID 2]
  • “On the landing page ... You can have a tab on statistics ... Are you experiencing side effects? Side effects management tab here. Social resources here. Or supportive care resources. You could have a separate nutrition tab.”‬ ‬‬‬‬‬‬‬‬‬‬[PID 10, Registered Oncology Dietitian]
Knowledge and outcome expectations
Education page RAIb salivary symptoms
Description: benefits of education page on RAI symptom self-management; recommended changes to enhance engagement in website component
  • “[It] Feels friendly discussing something that is very distressing. There is an empowerment element to this of, ‘Hey, we get you. You’re experiencing these things. Please watch out for these and call your doctor.’ This page is magical. I wish this site existed already.”‬ [‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬Focus Group 4, PID 3]
  • “It’s a good general informational landing spot particularly things that they should definitely not try home remedies for. Like the bottom half [Redness over salivary glands, Pain doesn’t go away with antiinflammatory medications, worsening swelling or salivary glands-signs of infection, Significant weight loss due to difficulty eating and swallowing].” [PID 8, Thyroid Surgeon]
Knowledge
Symptom management video
Description: benefits of RAI symptom self-management video on self-efficacy; consequences of self-management videos on self-efficacy; recommended changes to enhance patient engagement in self-management symptom videos
  • “Having this particular type of video on how to massage salivary glands, I would be interested in being able to go to the site to see precisely how I can do this and have a video to demonstrate just how it can be performed. So I’m interested to tap the play button.‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬” [Focus Group 4, PID 1]‬‬‬‬‬‬‬
  • “There might be a little discussion of who might need this because if I just had RAI and I’m out of isolation, am I supposed to do this irrespective of symptoms‬?” [PID 4, Patient Advocate]‬‬‬‬‬‬‬‬
Self-efficacy and self-regulation
FAQc page
Description: need for relevant and concise questions related to the post-RAI treatment timeframe. Stakeholders suggested providing answers to the questions within the web-based intervention to reduce the potential for increased demands on provider workflows.
  • “Some of the things that I would not think about are dental appointments. I didn’t think about that until recently, after I had my sialendoscopy. But other than that, all the other questions are relevant. You don’t really think about it before or during the RAI treatment, because you didn’t know that was a concern.” [Focus Group 2, PID 2]‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬‬
  • “Is there a value to having answers for these [questions]? I would wonder if I’m interested in the first question, and I want to ask my provider that, I also want to know the answer now. Or I want to get some guidance about that now. I don’t want to wait until my clinic appointment in 2 weeks to get the answer. That was what, I wonder, is there a role for that? But with some answers.‬” [PID 6, Palliative Care Provider]
Self-regulation and outcome expectations

aSCT: Social Cognitive Theory.

bRAI: radioactive iodine.

cFAQ: frequently asked question.

Table 4. Subthemes and exemplar quotes related to domain 3 intervention content to promote RAIa symptom management and survivorship care needs within the SCTb framework.
SubthemesExemplar QuotesSCT Construct
Nutrition description: information on nutrition strategies for RAI symptom management strategies for salivary symptoms. Topics included details about foods that stimulate salivary glands and help manage changes in taste.
  • “It could be a video about what foods might be helpful [to] stimulate your salivary glands. And then, in case you lost taste, recommendations for you to still taste something, and being able to eat without affecting the health of your mouth.” [Focus Group 5, PID 2]
  • “If there were tips presented earlier about managing dry mouth like ensuring adequate hydration, ensuring fluid or moisture, rich food intake, that is something that could be helpful.” [PID 10 Registered oncology dietitian]
Self-efficacy and self-regulation
Communication with family description: information and strategies to help guide patient-led communication with families and children, about RAI symptoms. Topics included practical tips on how to talk about the social and emotional impact of DTCc diagnosis and RAI symptoms with children and family members.
  • ‪”I was thinking [what] would also be nice [is] to have some type of resource center for family and friends on how to best support someone with thyroid cancer ... [It is]a nice way of how best to support someone with thyroid cancer.” [Focus Group 4, PID 1]
  • “‪How to speak to them, when they’re young and explain the survival rate is very good. And when it comes to cancers, it’s not [a] death sentence, because you hear the cancer part, but you know it is survivable.” [Focus Group 6, PID 3]
  • “That’s important, especially, if your children are young, [and] they hear the diagnosis of cancer. How you can communicate that to the children, if there is information on that, I think that would be helpful for patients.” [PID 3, Nuclear Medicine Provider]
  • “‪I worry about broad strokes because what do you tell a 6-year-old versus the 10-year-old versus a 13-year-old and not all 13-year-olds are the same.” [PID 8, Thyroid Surgeon]
  • “‪I think that’s [communication] also intimidating for people. Some people have a better general sense of what this treatment is about, and how it can or can’t impact others. And other people are less familiar and aware or able to articulate what they know about their treatment and how it can impact others. And I think that can just be hard and an additional burden on the patient.” [PID 11, Psycho-oncologist]
Self-efficacy, and self-regulation
Cancer survivorship follow-up care description: discussed the need for a general overview of lifelong follow-up with health care providers, including, which health care team members to consult with for RAI symptom management and follow-up tests (blood, ultrasound, or whole body radioiodine scans). ‪
  • ‪“Are you going back to the nuclear medicine team? Are you [going to] your endo? Who’s supposed to be quarterbacking all of your treatment? The right person? Is it whoever did your surgery? Who’s the right person depending on what the symptoms are?” [Focus Group 1, PID 5]
  • “What would be helpful is how to explain to other providers that you’ve had this treatment, and these are some of the possible side effects ... I think having something like a quick reference sheet where they [patients] can talk to their doctor.” [Focus Group 6, PID 2]
  • “Patients should know that they basically have this diagnosis of cancer, and that they need lifelong follow up. Follow up with their endocrinologists, follow up with their primary care, or whoever is managing their dose which they get for their thyroid hormone. Or to make sure that they that they do not get recurrence in the future.” [PID 3, Nuclear Medicine Provider]
Knowledge, self-regulation, and outcome expectations

aRAI: radioactive iodine.

bSCT: Social Cognitive Theory.

cDTC: differentiated thyroid cancer.

Domain 1: Difficult-to-Manage RAI Symptoms: Short, Medium, and Late Treatment Effects

As listed in Table 5, we indicated the percentage of focus group participants and stakeholders who commented on difficult-to-manage RAI symptoms. In our sample, approximately half of our focus group participants (11/22) endorsed symptoms of dry mouth and changes in taste as challenging symptoms to manage, followed by salivary gland swelling (8/22, 36%), dry eyes (7/22, 31%), and dry nose (3/22, 13%). Stakeholders endorsed a similar prevalence of difficult-to-manage RAI symptoms experienced by patients in their clinical care, including dry mouth (6/12, 50%), changes in taste (5/12, 41%), salivary gland swelling (4/12, 33%), swallowing difficulties (3/12, 25%), and dry eyes (3/12, 25%). Focus groups highlighted that among patients with DTC post-RAI treatment, the effectiveness of their current self-management strategies varies across individuals. Participants emphasized the need for personalized approaches to manage the short and late effects of RAI treatment. Many stakeholders emphasized the need for patient referrals and collaboration with multidisciplinary care teams to enhance overall patient care and address severe RAI symptom management.

Table 5. RAI-specifica symptoms referenced as difficult to manage by focus group participants and stakeholders during qualitative interviews.
Difficult to manage RAI symptomFocus group participants (n=22), n (%)Stakeholders (n=12), n (%)
Salivary
Dry mouth11 (50)6 (50)
Change in taste12 (55)5 (42)
Mouth ulcers2 (9)2 (17)
Salivary gland swelling8 (36)4 (33)
Swallowing difficulties2 (9)3 (25)
Dental issues4 (18)1 (8)
Lacrimal
Dry eyes7 (32)3 (25)
Watery eyesb1 (8)
Nasal
Dry nose3 (14)
Loss of smell1 (5)
Nose bleeds2 (9)
Other
Fatiguec4 (18)4 (33)
Headache3 (14)
Gastrointestinal issues2 (9)
Menstrual cycle changesc1 (5)
Hair loss5 (23)
Nausea8 (36)3 (25)

aRAI: radioactive iodine.

bNot endorsed by any focus group participants or stakeholders.

cSymptoms may occur from concurrent treatment such as thyroid stimulating hormone therapy.

Domain 2: Key Intervention Structure and Content Feedback on Mockups

The key message we derived from the focus group participant and stakeholder findings was that the web-based intervention requires a more streamlined home page narrative instructing patients on using the intervention in the context of experienced symptoms and personalized self-management strategies. Both focus group participants and stakeholders felt the home page mockup needed to provide relevant information about the website for a patient engaging in the intervention. Stakeholders emphasized the desirability of repeated language within the intervention content narrative to redirect patients to their health care team should emergent symptoms occur requiring medical oversight. Consequently, for the RAI support intervention to be perceived as credible, reliable, and trustworthy, focus group participants and stakeholders indicated it was very important that it include references to differentiate the intervention from nonacademic public-facing websites.

Overall, focus group participants and stakeholders found the education and self-management of symptoms mockup pages to be helpful components of a web-based intervention. Most focus group participants found that the education pages presented “distressing” symptoms in a simple and approachable visual format. Together, focus group participants and stakeholders found the RAI symptom management mockup to be useful and found the video format to allow for more engagement across a range of patient learning styles. Both patients and stakeholders emphasized the need for short video content (less than 3 minutes in length) and accessibility features such as closed captioning to maintain user video engagement. The frequently asked questions content page received mixed responses between focus group participants and stakeholders. Focus group participants highlighted the value of prepared questions to address patient RAI symptom concerns and increase patient-provider communication during appointments. In contrast, stakeholders shared concerns about the potential negative consequences on provider workload of “unanswered” questions that a patient may bring to a clinical encounter. Most stakeholders recommended answering the questions on the frequently asked questions page directly and including hyperlinks within the web-based intervention with answers to the questions. Both groups suggested the need to tailor questions to address RAI symptoms and aftercare and to use lay language to streamline information.

Domain 3: Intervention Content to Promote RAI Symptom Management and Survivorship Care

Focus group participants and stakeholders identified topics for intervention content and characteristics that had previously not been considered in the initial intervention design. Many focus group participants expressed uncertainty about which foods to eat after RAI treatment and suggested intervention content on foods that stimulate salivary gland secretion. Stakeholders reinforced the consideration of nutrition-based self-management strategies to reduce dry mouth and changes in taste, with an emphasis on the noncurative nature of these strategies. Many focus group participants indicated recommendations on how to communicate with family members about side effects, especially in light of the “good cancer” label, would be helpful after RAI treatment. A smaller number of focus group participants with children emphasized the need for intervention content on how to communicate with children about thyroid cancer, RAI treatment-related side effects, and survivorship. Most stakeholders supported the inclusion of communication strategies with family members but emphasized tailoring communication with adolescents and children at age-appropriate levels. Focus group participants expressed challenges in long-term monitoring for the management of RAI symptoms, monitoring for potential cancer recurrence, and not knowing which provider is appropriate for RAI symptom management.


Principal Results

Following the SCT framework and the person-centered approach to inform the development of a theoretically driven mHealth symptom management intervention, we elicited feedback from focus group participants and stakeholders regarding which symptoms related to RAI treatment are the most challenging to manage. Findings in this study support evidence from prior research on RAI-related toxicities [Avram AM, Giovanella L, Greenspan B, et al. SNMMI procedure standard/EANM practice guideline for nuclear medicine evaluation and therapy of differentiated thyroid cancer: abbreviated version. J Nucl Med. Jun 2022;63(6):15N-35N. [Medline]11,Singer MC, Marchal F, Angelos P, et al. Salivary and lacrimal dysfunction after radioactive iodine for differentiated thyroid cancer: American Head and Neck Society Endocrine Surgery Section and Salivary Gland Section joint multidisciplinary clinical consensus statement of otolaryngology, ophthalmology, nuclear medicine and endocrinology. Head Neck. Nov 2020;42(11):3446-3459. [CrossRef] [Medline]12,Jonklaas J. Nasal symptoms after radioiodine therapy: a rarely described side effect with similar frequency to lacrimal dysfunction. Thyroid. Dec 2014;24(12):1806-1814. [CrossRef] [Medline]16], including well-documented salivary gland swelling, xerostomia or dry mouth, and changes in taste [Lee SL. Complications of radioactive iodine treatment of thyroid carcinoma. J Natl Compr Cancer Netw. 2010;8(11):1277-1287. [CrossRef]15]. Both patients and stakeholders emphasized the utility of a web-based intervention for patient self-management of mild to moderate symptoms with redirection to the patient health care team to treat severe symptoms.

Findings from this study build upon prior work investigating cancer survivor self-management interventions [Leach CR, Hudson SV, Diefenbach MA, et al. Cancer health self-efficacy improvement in a randomized controlled trial. Cancer. Feb 1, 2022;128(3):597-605. [CrossRef] [Medline]44,Boland L, Bennett K, Connolly D. Self-management interventions for cancer survivors: a systematic review. Support Care Cancer. May 2018;26(5):1585-1595. [CrossRef] [Medline]45] with an emphasis on patient knowledge, self-efficacy, and skill development as intervention components from SCT [Bandura A. Health promotion by social cognitive means. Health Educ Behav Off Publ Soc Public Health Educ. Apr 2004;31(2):143-164. [CrossRef] [Medline]30,Rimmer B, Brown MC, Sotire T, et al. Characteristics and components of self-management interventions for improving quality of life in cancer survivors: a systematic review. Cancers (Basel). 2024;16(1):14. [CrossRef] [Medline]46]. Most self-management interventions are designed for a particular type of cancer or symptom [Leach CR, Hudson SV, Diefenbach MA, et al. Cancer health self-efficacy improvement in a randomized controlled trial. Cancer. Feb 1, 2022;128(3):597-605. [CrossRef] [Medline]44,Rimmer B, Brown MC, Sotire T, et al. Characteristics and components of self-management interventions for improving quality of life in cancer survivors: a systematic review. Cancers (Basel). 2024;16(1):14. [CrossRef] [Medline]46], which does not capture the RAI treatment aftercare experiences among patients with DTC. RAI treatment-specific issues and aftercare needs reported by our focus group participants and stakeholders reinforce prior evidence of unmet informational needs related to RAI side effects and long-term symptom management in this population [Diamond-Rossi SA, Jonklaas J, Jensen RE, et al. Looking under the hood of “the Cadillac of cancers:” radioactive iodine-related craniofacial side effects among patients with thyroid cancer. J Cancer Surviv. Dec 2020;14(6):847-857. [CrossRef]1,Banach R, Bartès B, Farnell K, et al. Results of the Thyroid Cancer Alliance international patient/survivor survey: psychosocial/informational support needs, treatment side effects and international differences in care. Hormones (Athens). 2013;12(3):428-438. [CrossRef] [Medline]17,Hyun YG, Alhashemi A, Fazelzad R, Goldberg AS, Goldstein DP, Sawka AM. A systematic review of unmet information and psychosocial support needs of adults diagnosed with thyroid cancer. Thyroid. Sep 2016;26(9):1239-1250. [CrossRef] [Medline]19,Kotwal A, Fingeret A, Knape A, Patel A, Bradford Bell E, Goldner W. Thyroid cancer survivorship: challenges and opportunities. Endocr Pract. Nov 2024;30(11):1097-1102. [CrossRef] [Medline]47]. Both focus group participants and stakeholders found the content and digital format of the web-based mockups of salivary symptom education and a salivary gland massage video helpful in engaging and empowering patients in symptom self-management. These findings support the potential of web-based symptom management interventions in patient outcomes with accessible and digital information and support [Walsh JC, Groarke JM. Integrating behavioral science with mobile (mHealth) technology to optimize health behavior change interventions. Eur Psychol. Jan 2019;24(1):38-48. [CrossRef]20,Fridriksdottir N, Gunnarsdottir S, Zoëga S, Ingadottir B, Hafsteinsdottir EJG. Effects of web-based interventions on cancer patients’ symptoms: review of randomized trials. Support Care Cancer. Feb 2018;26(2):337-351. [CrossRef] [Medline]28,Leach CR, Hudson SV, Diefenbach MA, et al. Cancer health self-efficacy improvement in a randomized controlled trial. Cancer. Feb 1, 2022;128(3):597-605. [CrossRef] [Medline]44].

Additionally, our results may potentially address supportive care gaps through focus group patient and stakeholder identification of nutrition management strategies, communication with family, and follow-up care planning as tailored survivorship components to include in a web-based intervention. Survivorship care among this patient population involves unique coordination across specialists, with an endocrinologist or primary care provider at the center [Banach R, Bartès B, Farnell K, et al. Results of the Thyroid Cancer Alliance international patient/survivor survey: psychosocial/informational support needs, treatment side effects and international differences in care. Hormones (Athens). 2013;12(3):428-438. [CrossRef] [Medline]17,Kotwal A, Fingeret A, Knape A, Patel A, Bradford Bell E, Goldner W. Thyroid cancer survivorship: challenges and opportunities. Endocr Pract. Nov 2024;30(11):1097-1102. [CrossRef] [Medline]47], and adjunct supportive programs such as a web-based intervention for patient self-management of RAI symptoms may offer assistance in reducing fragmented care gaps, improving self-efficacy in RAI symptom management, and reducing patient health care utilization.

Limitations

There are several limitations to this study. Our patients and stakeholders primarily identified as White and non-Hispanic, which limits the generalizability of the data. Furthermore, our patient sample comprised insured patients with thyroid cancer, and our qualitative findings did not capture the perspective of uninsured patients. Our qualitative results identified a gap in the current delivery of coordinated patient care across subspecialties. It should be noted that this care gap is reflective of one academic hospital center and is not generalizable across all settings. While our results reached saturation across stakeholder specialists, saturation within subspecialists did not occur due to the limited number of subspecialists enrolled in each group. In addition, we were not able to engage a dentist as a stakeholder. Future qualitative research should elicit endocrinologists’ and primary care providers’ perspectives on mHealth behavioral interventions for the self-management of RAI symptoms to enhance the implementation of coordinated care efforts.

A small subset of focus group participants attributed fatigue and menstrual cycle changes to RAI treatment; however, these are symptoms from concurrent treatments such as thyroidectomy and thyroid-stimulating hormones. Patients may have difficulty differentiating which symptoms are due to RAI or other concurrent treatment. In addition, symptoms such as menstrual cycle changes could be due to both RAI and adjustment of thyroid hormone dosage. Future studies can work toward disambiguating symptoms for patient education and content development of a web-based intervention for RAI treatment symptom management.

Conclusions

Through a SCT framework and person-based approach, results from this qualitative study highlight important intervention content considerations such as the inclusion of nutrition management strategies, communication skills, and follow-up care planning for the self-management of RAI symptoms among patients with DTC. These findings can inform the development of future self-management interventions tailored to patients with DTC after RAI treatment.

Acknowledgments

The authors express their gratitude to all patients who participated in the focus group interviews and medical specialists, other health care providers, and patient advocates for their participation in individual interviews. The authors would like to thank Gary Bloom, the executive director of ThyCa: Thyroid Cancer Survivors’ Inc, for his time and effort in the recruitment of patient advocates for the study. We would like to thank Emily Lattie for her time and effort in codeveloping the focus group facilitator guide. Finally, the authors acknowledge the efforts of Gautham Pillai for his contributions to the interviews. This work was supported by the National Cancer Institute (K99CA277588 and CCSG: P30-CA051008). ALC received research support from the National Cancer Institute (K99CA277588, CCSG: P30-CA051008, and T32CA261787). AMJ received research support from the American Cancer Society Center for Diversity in Cancer Research Training (supplement to ACS IRG-17-177-23) and her efforts were supported in part through funding for trainees provided by the Lombardi Comprehensive Cancer Center.

Data Availability

The datasets generated or analyzed during this study are not publicly available due to following ethical principles for the protection of confidentiality given the small sample size in this study, and following the guidance of the Health Insurance Portability and Accountability Act per our consent process but are available from the corresponding author on reasonable request.

Conflicts of Interest

None declared.

Multimedia Appendix 1

The open-ended qualitative focus group moderator guide is informed by Social Cognitive Theory and person-based design principles to elicit patient perspectives about RAI symptoms that were challenging to manage, identify content that would be helpful in a symptom management website, and obtain feedback on the formatting and content of static images or mockups.

DOCX File, 37 KB

Multimedia Appendix 2

The open-ended qualitative semistructured interview guide is informed by Social Cognitive Theory and person-based design principles to elicit stakeholder perspectives about RAI symptoms that are challenging to manage, identify content that would be helpful in a symptom management website, and obtain feedback on the formatting and content of static images or mockups.

DOCX File, 230 KB

Multimedia Appendix 3

Four mockups of a prospective web-based radioactive iodine treatment symptom management intervention reviewed by focus group participants and stakeholders: 1) home page, 2) salivary gland massage video, 3) salivary gland education page, and 4) frequently asked questions page.

PDF File, 623 KB

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COREQ: Consolidated Criteria for Reporting Qualitative Research
DTC: differentiated thyroid cancer
HRQOL: health-related quality of life
mHealth: mobile health
RAI: radioactive iodine
REDCap: Research Electronic Data Capture
SCT: Social Cognitive Theory


Edited by Amaryllis Mavragani; submitted 16.05.24; peer-reviewed by Matthew Kim; final revised version received 11.02.25; accepted 12.02.25; published 19.03.25.

Copyright

© Alaina L Carr, Angela M Jenkins, Jacqueline Jonklaas, Kate Gabriel, Kristen E Miller, Kristi D Graves. Originally published in JMIR Formative Research (https://formative.jmir.org), 19.3.2025.

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