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This paper is in the following e-collection/theme issue:

Development and Evaluation of Research Methods, Instruments and Tools (858) Email Communication, Web-Based Communication, Secure Messaging (195) Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (727) Clinical Communication, Electronic Consultation and Telehealth (833) Machine Learning (2326) Artificial Intelligence (2479) Generative Language Models Including ChatGPT (900)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/71966, first published .
Person holding a tablet displaying a glowing white cross symbol, representing healthcare or medical information.

Use of a Medical Communication Framework to Assess the Quality of Generative Artificial Intelligence Replies to Primary Care Patient Portal Messages: Content Analysis

Use of a Medical Communication Framework to Assess the Quality of Generative Artificial Intelligence Replies to Primary Care Patient Portal Messages: Content Analysis

Authors of this article:

Natalie S Lee1 Author Orcid Image ;   Nathan Richards1 Author Orcid Image ;   Jodi Grandominico1 Author Orcid Image ;   Robert M Cronin1 Author Orcid Image ;   Amanda K Hendricks2 Author Orcid Image ;   Ravi S Tripathi2 Author Orcid Image ;   Daniel E Jonas1 Author Orcid Image
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Journals

  1. Guo Y, Hu D, Zhou Y, Lyu T, Yang Z, Reynolds T, Zheng K. A scoping review of studies on secure messaging through patient portals: persistent challenges and potential solutions. npj Health Systems 2026;3(1) View