This paper is in the following e-collection/theme issue:

Development and Evaluation of Research Methods, Instruments and Tools (624) Physician and Health Services Rating by Consumers (135) Electronic/Mobile Data Capture, Internet-based Survey & Research Methodology (906) Formative Evaluation of Digital Health Interventions (2769) E-Health / Health Services Research and New Models of Care (594) Focus Groups and Qualitative Research for Human Factors Research (994) Health Services in Resource-Poor Settings and LMICs (453) mHealth in the Developing World/LMICs, Underserved Communities, and for Global Health (622)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/67452, first published .
Using an Interactive Voice Response Survey to Assess Patient Satisfaction in Ethiopia: Development and Feasibility Study

Using an Interactive Voice Response Survey to Assess Patient Satisfaction in Ethiopia: Development and Feasibility Study

Using an Interactive Voice Response Survey to Assess Patient Satisfaction in Ethiopia: Development and Feasibility Study

Authors of this article:

Dessalegn Shamebo1 Author Orcid Image ;   Anagaw Derseh Mebratie2 Author Orcid Image ;   Catherine Arsenault3 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Dessalegn Shamebo   1 * , PhD ;   Anagaw Derseh Mebratie   2 * , PhD ;   Catherine Arsenault   3 , PhD

1 Department of Development Economics, Ethiopian Civil Service University, Addis Ababa, Ethiopia

2 Department of Health Systems Management and Health Policy, School of Public Health, College of Health Sciences, Addis Ababa University, Addis Ababa, Ethiopia

3 Department of Global Health, Milken Institute School of Public Health, The George Washington University, Washington, DC, United States

*these authors contributed equally

Corresponding Author:

  • Catherine Arsenault, PhD
  • Department of Global Health
  • Milken Institute School of Public Health
  • The George Washington University
  • 950 New Hampshire Avenue
  • Washington, DC, 20052
  • United States
  • Phone: 1 2029941011
  • Email: catherine.arsenault@gwu.edu