Regional Virtual Acute Care Helpline in Singapore at a National University Health System Virtual Care Centre: Retrospective Study

Linda Wang   ¹ , MBBS, PhD ;   Soon Hoe Ho   ¹ , BSc, MPH ;   Mei Fong Liew   ^{1, 2} , MBBS, MMed, MRCP ;   Serene Xin Lin Wong   ^{1, 2} , MBBS, MMed ;   Amartya Mukhopadhyay   ^{1, 2, 3} , MBBS, MPH, MD, MRCP, FRCP ;   Rachel Hui Choe   ¹ , MBBS, MMed, MRCP ;   Priyanka Khatri   ^{1, 3} , MBBS, MRCP ;   Nastar Ashna   ¹ , MA, MBBChir, MRCP ;   Jonathan Edward Jacob   ⁴ , MBBS, MMed, MRCP ;   Tze Chin Wong   ⁵ , BEng ;   Teresa Koh   ⁶ , BSc ;   Lipin Tan   ⁷ , BBA, MSBA ;   Si Hui Lee   ⁷ , BSc ;   Wern Lunn Kueh   ⁸ , BSc (Nurs), MPH ;   Erna Gondo Santoso   ⁹ , MSc, MEng ;   Shikha Kumari   ⁹ , MBA ;   Satya Pavan Kumar Gollamudi   ¹ , MBBS, ABIM

¹ Department of Medicine, Integrated Medicine Programme, Alexandra Hospital, National University Health System, Singapore, Singapore

² Department of Medicine, Division of Respiratory and Critical Care Medicine, National University Hospital, National University Health System, Singapore, Singapore

³ Department of Medicine, Yong Loo Lin School of Medicine, National University of Singapore, Singapore, Singapore

⁴ Department of Medicine, Division of Advanced Internal Medicine, National University Hospital, Singapore, Singapore

⁵ Department of Medicine, Ambulatory Operations, Alexandra Hospital, Singapore, Singapore

⁶ Department of Medicine, Community, Alexandra Hospital, Singapore, Singapore

⁷ Department of Medicine, Medical Affairs Office, Alexandra Hospital, Singapore, Singapore

⁸ Department of Medicine, Nursing, Alexandra Hospital, Singapore, Singapore

⁹ Department of Medicine, Academic Informatics Office, National University Health System, Singapore, Singapore