Development, Feasibility, Acceptability, and Usability of an Artificial Intelligence–Powered Chatbot (Suzy) to Support Patients in Substance Use Disorder Recovery: Multiphase Study

Warren Scott Comulada   ^{1, 2} , MS, DrPH ;   Dallas Swendeman   ^{1, 3} , MPH, PhD ;   Y. Xian Ho   ⁴ , MA, PhD ;   Joanna M Streck   ^{5, 6} , PhD ;   Delta-Marie Lewis   ⁴ , BA ;   Roxana Rezai   ³ , MPH, PhD ;   David Warren   ⁴ ;   Gladys Pachas   ⁵ , MPH, MD ;   Maria Chandler   ⁷ , MBA, MD ;   Jonathan L Jackson   ⁴ , MEng ;   Lillian Gelberg   ^{2, 8} , MSPH, MD

¹ Department of Psychiatry and Biobehavioral Sciences, David Geffen School of Medicine, University of California, Los Angeles, Los Angeles, CA, United States

² Department of Health Policy and Management, Fielding School of Public Health, University of California, Los Angeles, Los Angeles, CA, United States

³ Department of Epidemiology, Fielding School of Public Health, University of California, Los Angeles, Los Angeles, CA, United States

⁴ Dimagi, Inc, Cambridge, MA, United States

⁵ Center for Addiction Medicine, Department of Psychiatry, Massachusetts General Hospital/Harvard Medical School, Boston, MA, United States

⁶ Tobacco Research and Treatment Center, Division of General Internal Medicine, Massachusetts General Hospital/Harvard Medical School, Boston, MA, United States

⁷ TCC Family Health aka The Children's Clinic, Long Beach, CA, United States

⁸ Department of Family Medicine, David Geffen School of Medicine, University of California, Los Angeles, Los Angeles, CA, United States