Accessibility settings

This paper is in the following e-collection/theme issue:

Formative Evaluation of Digital Health Interventions (5207) Depression and Mood Disorders; Suicide Prevention (2484) Information Seeking, Information Needs (654) Chatbots and Conversational Agents (1193) Voice Assistants (72) Generative Language Models Including ChatGPT (1553) Theme Issue 2025: AI-Powered Therapy Bots and Virtual Companions in Digital Mental Health (90)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/71538, first published .
Woman using smartphone with AI chatbot interface, laptop, and smart speaker

Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents

Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents

Authors of this article:

Hyojin Chin1 Author Orcid Image ;   Gumhee Baek2 Author Orcid Image ;   Chiyoung Cha3 Author Orcid Image ;   Meeyoung Cha4, 5 Author Orcid Image
Article Authors Cited by (3) Tweetations (1) Metrics

Journals

  1. Sawesi S, Sabbineni H, Shagamreddy R, Rashrash B. Cybersecurity and Privacy Risks of Generative AI Mental-Health Chatbots: A Systematic Review and Regulatory Framework. Journal of Multidisciplinary Healthcare 2026;Volume 19:1 View
  2. Wu C, Lou N. Optimising AI-mediated wellness interventions’ design, engagement, and adaptation: Introducing the AI-DEA framework for mental health support and psychological change. Journal of Psychology and AI 2026;2(1) View

Books/Policy Documents

  1. Rahate V, Goyal L, Tripathi S, Ranade A, Selvakumar P, Srivastava P. Impacts of AI on Human Expression and Relationship Building. View