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This paper is in the following e-collection/theme issue:

Formative Evaluation of Digital Health Interventions (5390) Depression and Mood Disorders; Suicide Prevention (2524) Information Seeking, Information Needs (664) Chatbots and Conversational Agents (1241) Voice Assistants (74) Generative Language Models Including ChatGPT (1645) Theme Issue 2025: AI-Powered Therapy Bots and Virtual Companions in Digital Mental Health (88)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/71538, first published .
Woman using smartphone with AI chatbot interface, laptop, and smart speaker

Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents

Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents

Authors of this article:

Hyojin Chin1 Author Orcid Image ;   Gumhee Baek2 Author Orcid Image ;   Chiyoung Cha3 Author Orcid Image ;   Meeyoung Cha4, 5 Author Orcid Image
Article Authors Cited by (7) Tweetations (1) Metrics

Journals

  1. Sawesi S, Sabbineni H, Shagamreddy R, Rashrash B. Cybersecurity and Privacy Risks of Generative AI Mental-Health Chatbots: A Systematic Review and Regulatory Framework. Journal of Multidisciplinary Healthcare 2026;Volume 19:1 View
  2. Wu C, Lou N. Optimising AI-mediated wellness interventions’ design, engagement, and adaptation: Introducing the AI-DEA framework for mental health support and psychological change. Journal of Psychology and AI 2026;2(1) View
  3. Jain N, Kingma E, McEachan J, Teunis T. Artificial Intelligence in Hand Surgery. Clinics in Plastic Surgery 2026 View
  4. Necel R. Between caution and adaptation. Artificial intelligence in Polish social work practice. Journal of Social Work Practice 2026:1 View
  5. Poulsen A, Hickie I, Gorban C, de Haan Z, Capon W, Eyeson-Annan E, Radwan J, Scott E, Iorfino F, LaMonica H. Young people’s perceptions and recommendations for conversational generative artificial intelligence in youth mental health. npj Digital Medicine 2026;9(1) View
  6. Ren X, Li X, Gao L, Wei Q, Liu H, Yu X. Effects of AI Interventions Across Cognitive, Social-emotional, and Academic Outcomes: a Meta-analysis of Randomized Controlled Trials with Nonlinear Dose–response Evidence. Educational Psychology Review 2026;38(1) View

Books/Policy Documents

  1. Rahate V, Goyal L, Tripathi S, Ranade A, Selvakumar P, Srivastava P. Impacts of AI on Human Expression and Relationship Building. View