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Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/69699, first published .
Customer satisfaction survey: person selecting a happy face emoji on a tablet.

Transforming Patient Feedback Into Actionable Insights Through Natural Language Processing: Knowledge Discovery and Action Research Study

Transforming Patient Feedback Into Actionable Insights Through Natural Language Processing: Knowledge Discovery and Action Research Study

Authors of this article:

Ravi Shankar1 Author Orcid Image ;   Alexander Yip2 Author Orcid Image

Journals

  1. Shankar R, Devi F, Qian X. A systematic review of the application of computational grounded theory method in healthcare research. Biology Methods and Protocols 2025;10(1) View
  2. Joshi S, Mehta M, Maniar S, Wang M, Singh V. Performance of Large Language Models Under Input Variability in Health Care Applications: Dataset Development and Experimental Evaluation. JMIR AI 2026;5:e83640 View
  3. Xu X, Wu C, Liu W, Cao J, Xu Q. Care, commerce, and conflict: A multimodal discourse analysis of dietary guidance for gastrointestinal cancer survivors on Xiaohongshu. Social Science & Medicine 2026;403:119422 View

Conference Proceedings

  1. Yadav A, Gupta S, Shukla A, Jain M, Gambhir S. 2026 IEEE Global Symposium on Emerging and Communication Technologies (GSEACT). Agentic Medical Intake Information Assistant View