This paper is in the following e-collection/theme issue:

Formative Evaluation of Digital Health Interventions (3229) Epublishing and Open Access (104) Fast-track articles (7)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/69699, first published .
Transforming Patient Feedback Into Actionable Insights Through Natural Language Processing: Knowledge Discovery and Action Research Study

Transforming Patient Feedback Into Actionable Insights Through Natural Language Processing: Knowledge Discovery and Action Research Study

Transforming Patient Feedback Into Actionable Insights Through Natural Language Processing: Knowledge Discovery and Action Research Study

Authors of this article:

Ravi Shankar1 Author Orcid Image ;   Alexander Yip2 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Ravi Shankar   1 , PhD ;   Alexander Yip   2 , MBBS

1 Medical Affairs – Research Innovation & Enterprise, Alexandra Hospital, National University Health System, Singapore, Singapore

2 Alexandra Research Centre for Healthcare in a Virtual Environment, Alexandra Hospital, National University Health System, Singapore, Singapore

Corresponding Author:

  • Ravi Shankar, PhD
  • Medical Affairs – Research Innovation & Enterprise
  • Alexandra Hospital, National University Health System
  • 378 Alexandra Rd
  • Singapore 159964
  • Singapore
  • Phone: 65 83797930
  • Email: Ravi_SHANKAR@nuhs.edu.sg