This paper is in the following e-collection/theme issue:

Early Results in Infodemiology and Infoveillance (104) Data Science (357) Artificial Intelligence (2129) Machine Learning (2076) Natural Language Processing (917) Big Data (307) Health Care Quality and Health Services Research (337) Generative Language Models Including ChatGPT (708) Patient-Clinician Relationship (33) New Methods (1134)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/69075, first published .
Analyzing Patient Complaints in Web-Based Reviews of Private Hospitals in Selangor, Malaysia, Using Large Language Model–Assisted Content Analysis: Mixed Methods Study

Analyzing Patient Complaints in Web-Based Reviews of Private Hospitals in Selangor, Malaysia, Using Large Language Model–Assisted Content Analysis: Mixed Methods Study

Analyzing Patient Complaints in Web-Based Reviews of Private Hospitals in Selangor, Malaysia, Using Large Language Model–Assisted Content Analysis: Mixed Methods Study

Authors of this article:

Muhammad Hafiz Sulaiman1, 2 Author Orcid Image ;   Nora Muda1 Author Orcid Image ;   Fatimah Abdul Razak1 Author Orcid Image
Article Authors Cited by (1) Tweetations Metrics

Journals

  1. Zheng C, Zhang Y, Lian X, Ke J, Chen H, Chen Y. Impact of hospital complaint handling on promoting high-quality development of hospitals via an emotional language analysis model: a case study of a tertiary hospital service center in Quanzhou city, Fujian province. Frontiers in Health Services 2025;5 View