Service Quality Assessment of Digital Health Solutions in Outpatient Care: Qualitative Item Repository Development Study

Dominik Rigo   ¹ , MSc ;   Leonard Fehring   ^{1, 2} , Priv-Doz, Dr Med ;   Achim Mortsiefer   ³ , Prof Dr Med ;   Sven Meister   ^{1, 4} , Prof Dr

¹ Health Care Informatics, Faculty of Health, School of Medicine, Witten/Herdecke University, Witten, Germany

² Department of Gastroenterology, Helios University Hospital Wuppertal, Wuppertal, Germany

³ General Practice II and Patient-Centredness in Primary Care, Institute of General Practice and Primary Care, Faculty of Health, School of Medicine, Witten/Herdecke University, Witten, Germany

⁴ Department Healthcare, Fraunhofer Institute for Software and Systems Engineering ISST, Dortmund, Germany