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This paper is in the following e-collection/theme issue:

Formative Evaluation of Digital Health Interventions (5079) Depression and Mood Disorders; Suicide Prevention (2444) Innovations in Mental Health Systems (662) Information Seeking, Information Needs (651) Affective Computing (36)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/63257, first published .
Customer service representative wearing headset at computer with charts.

Changes in Mental State for Help-Seekers of Lifeline Australia’s Online Chat Service: Lexical Analysis Approach

Changes in Mental State for Help-Seekers of Lifeline Australia’s Online Chat Service: Lexical Analysis Approach

Authors of this article:

Kelly Mazzer1 Author Orcid Image ;   Sonia Curll1 Author Orcid Image ;   Hakar Barzinjy1 Author Orcid Image ;   Roland Goecke2 Author Orcid Image ;   Mark Larsen3 Author Orcid Image ;   Philip J Batterham4 Author Orcid Image ;   Nickolai Titov5 Author Orcid Image ;   Debra Rickwood1 Author Orcid Image
Article Authors Cited by (3) Tweetations (1) Metrics

Journals

  1. Curll S, Mazzer K, Albrecht S, Barbic S, Fitzgerald A, Kõlves K, Telford N, Titov N, Rickwood D. Consensus derived client outcomes and clinician actions for youth online chat mental health services: a Delphi study. Frontiers in Digital Health 2025;7 View
  2. Čopková R. Working Without Faces: Job Demands, Resources, and Burnout in Anonymous Helpline Workers in Slovakia and the Czech Republic—A Cross-Sectional Study. Healthcare 2026;14(12):1680 View
  3. Hug J, Kohls E, Baldofski S, Scheider J, Saee S, Eckert M, Wundrack R, Rummel-Kluge C. Messenger-based chat counseling for young people in times of personal and global crises: evaluating the long-term feasibility of “krisenchat”. Frontiers in Digital Health 2026;8 View