This paper is in the following e-collection/theme issue:

Formative Evaluation of Digital Health Interventions (3297) Clinical Informatics (1349) Organizational Issues (226) Design of Processes and Workflows (195) Quality Improvement (299) Health Care Quality and Health Services Research (342) Infodemiology and Infoveillance (1569)

Published on in Vol 8 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/54334, first published .
Exploring Consumers’ Negative Electronic Word-of-Mouth of 5 Military Hospitals in Taiwan Through SERVQUAL and Flower of Services: Web Scraping Analysis

Exploring Consumers’ Negative Electronic Word-of-Mouth of 5 Military Hospitals in Taiwan Through SERVQUAL and Flower of Services: Web Scraping Analysis

Exploring Consumers’ Negative Electronic Word-of-Mouth of 5 Military Hospitals in Taiwan Through SERVQUAL and Flower of Services: Web Scraping Analysis

Authors of this article:

Ching-Yuan Huang1 Author Orcid Image ;   Po-Chun Lee2, 3, 4 Author Orcid Image ;   Long-Hui Chen5 Author Orcid Image
Article Authors Cited by (2) Tweetations (3) Metrics

Journals

  1. Lin W, Lyu J. Comparison of emphasis on service remedies, service guarantees and negative messages from word of mouth for public enterprises and private companies. Quality & Quantity 2025 View
  2. Juhaidi A, Hartini S, Hidayati N, Fadillah R, Ranti M, Fitria A, Badrian , Salamah , Mahmudah , Ma'ruf H, Saputri R, Suriagiri , Huriyah , Rahmi N. From scandal to redemption: Exploring word-of-mouth effects on professor brand equity in Indonesia. Social Sciences & Humanities Open 2026;13:102371 View