This paper is in the following e-collection/theme issue:

Formative Evaluation of Non-Ehealth Innovations (138) JMIR Theme Issue: COVID-19 Special Issue (2461) Occupational Health and Ergonomics/Prevention at the Workplace (241)

Published on in Vol 6, No 5 (2022): May

This is a member publication of University of Colorado Denver HARC

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/34808, first published .
Valuing Diversity and Inclusion in Health Care to Equip the Workforce: Survey Study and Pathway Analysis

Valuing Diversity and Inclusion in Health Care to Equip the Workforce: Survey Study and Pathway Analysis

Valuing Diversity and Inclusion in Health Care to Equip the Workforce: Survey Study and Pathway Analysis

Authors of this article:

Jiban Khuntia1 Author Orcid Image ;   Xue Ning2 Author Orcid Image ;   Wayne Cascio1 Author Orcid Image ;   Rulon Stacey1 Author Orcid Image
Article Authors Cited by (12) Tweetations (5) Metrics Author Video

    Original Paper

    1Health Administration Research Consortium, Business School, University of Colorado, Denver, CO, United States

    2Business Department, University of Wisconsin Parkside, Kenosha, WI, United States

    Corresponding Author:

    Jiban Khuntia, PhD

    Health Administration Research Consortium

    Business School

    University of Colorado

    1475 Lawrence Street

    Denver, CO, 80202

    United States

    Phone: 1 3038548024

    Email: jiban.khuntia@ucdenver.edu


    Background: The COVID-19 pandemic, with all its virus variants, remains a serious situation. Health systems across the United States are trying their best to respond. On average, the health care workforce is relatively homogenous, even though it cares for a highly diverse array of patients. This perennial problem in the US health care workforce has only been accentuated during the COVID-19 pandemic. Medical workers should reflect on the variety of patients they care for and strive to understand their mindsets within the larger contexts of culture, gender, sexual orientation, religious beliefs, and socioeconomic realities. Along with talent and skills, diversity and inclusion (D&I) are essential for maintaining a workforce that can treat the myriad needs and populations that health systems serve. Developing hiring strategies that will help achieve greater workforce diversity remains a challenge for health system leaders.

    Objective: The primary aims of this study were to: (1) explore the characteristics of US health systems and their associations with D&I practices and benefits, (2) examine the associations between D&I practices and three pathways to equip workforces, and (3) examine the associations between the three pathways to better equip workforces and business and service benefits. The three pathways are: (1) improving D&I among existing employees (IMPROVE), (2) using multiple channels to find and recruit the workforce (RECRUIT), and (3) collaborating with universities to find new talent and establish plans to train students (COLLABORATE).

    Methods: During February to March 2021, 625 health systems in the United States were surveyed with the help of a consultant, 135 (21.6%) of whom responded. We assessed workforce talent- and diversity-relevant factors. We collected secondary data from the Agency for Healthcare Research and Quality Compendium of the US Health Systems, leading to a matched data set of 124 health systems for analysis. We first explored differences in diversity practices and benefits across the health systems. We then examined the relationships among diversity practices, pathways, and benefits.

    Results: Health system characteristics such as size, location, ownership, teaching, and revenue have varying associations with diversity practices and outcomes. D&I and talent strategies exhibited different associations with the three workforce pathways. Regarding the mediating effects, the IMPROVE pathway seems to be more effective than the RECRUIT and COLLABORATE pathways, enabling the diversity strategy to prompt business or service benefits. Moreover, these pathway effects go hand-in-hand with a talent strategy, indicating that both talent and diversity strategies need to be aligned to achieve the best results for a health system.

    Conclusions: Diversity and talent plans can be aligned to realize multiple desired benefits for health systems. However, a one-size-fits-all approach is not a viable strategy for improving D&I. Health systems need to follow a multipronged approach based on their characteristics. To get D&I right, proactive plans and genuine efforts are essential.

    JMIR Form Res 2022;6(5):e34808

    doi:10.2196/34808

    Keywords

    health system; workforce; workplace; diversity; inclusion; improve; recruit; collaborate; health care; worker; employee; CEO; chief executive officer; United States; North America; characteristic; benefit; influence; strategy; pathway; hiring; hire; collaboration; talent; student 


    Background

    Health systems have been overwhelmed with COVID-19 patients [1]. Perennial shortages in the health care workforce have been exacerbated during the pandemic [2]. Stress, trauma, and burnout have tested the limits of health systems’ existing workforces [3], and health systems lack workforces to treat the diversity of COVID-19 patients [4,5].

    In general, the workforce in medicine is relatively homogenous, despite serving diverse populations. The health care system faces significant challenges matching patients’ beliefs, attitudes, expectations, and care customization to an appropriately diverse workforce. In 2020, the US health care workforce reportedly comprised more than 50% white, approximately 20% Asian, 7% Black, and less than 1% Hispanic and Native American workers [6]. Two-thirds of physicians and surgeons are Christian, 14% are Jewish, and fewer than 15% represent other religions [7]. In addition, two-thirds are men, although this is changing as more women are admitted to medical schools [8]. In addition, dropouts among medical students in the first 2 years are high due to socioeconomic factors [9]. Assessment of sexual and gender diversity is also problematic, as disclosures risk discrimination claims [10], although schools attract unrepresented LGBTQ applicants [11]. In general, a lack of diversity in the health care workforce poses challenges for caring for diverse populations of patients, leading to variable and often detrimental access and quality issues [12]. Although the value of diversity has been well-established, unless health system leaders adopt explicit strategies to improve diversity and inclusion (D&I), they will not accomplish this goal. Moreover, it is not clear how health systems can best equip their workforces along with best practices to achieve a diverse workforce.

    This study sought to assess efforts to improve D&I, as reported by chief executive officers (CEOs) of health systems across the United States. We argue that in addition to the talent and skills required for effective health care delivery, D&I needs to be part of the strategic agenda. Without this consideration, catering to the diverse needs of various populations will continue to present a challenge. This study thus explored the characteristics of US health systems and the perceived benefits of D&I. To achieve a diverse workforce in health care, health systems need to leverage different pathways. We examined factors that may shape those pathways to help balance talent and diversity. We also explored the associations between workforce pathways and both business and service benefits. Our approach will provide decision-makers with helpful practice and policy inputs [12,13].

    Health Care Workforce Diversity

    Health disparities are not homogeneous. Segments of populations are affected differently by different diseases. Accordingly, approaches and treatments may vary across these segments and thus require customized care [13]. Therefore, it stands to reason that a lack of diversity in the health care system can negatively affect patients. For instance, an Indian patient with traditional ethnic or religious values or a transgender patient may have needs unique to their circumstances and worldview. A diverse workforce in health systems should respectfully and knowledgeably approach and assist all patients with an appreciation of their values and needs [12]. Professionals from different cultures and backgrounds bring unique perspectives to share with colleagues and patients alike as they strive to better understand and respond to patients’ needs.

    Alarmingly, when patients do not find providers, approaches, or treatments that echo or align with their beliefs, culture, or life circumstances, they are more prone to delay or avoid care. This problem is inherent in the current health care system. Patients from different cultures may perceive diseases and treatments differently. Greater diversity among health care workers will help reduce the barriers patients face when seeking care and contribute to better access and quality of care.

    Prior research suggests that health care workforce diversity can improve creativity and decision-making while catering to multiple perspectives and contexts [14,15]. Specific to the COVID-19 context, research suggests that diversity-oriented leadership could improve employees’ knowledge-sharing, promote professional collaborations, and help reach marginalized and hard-to-reach communities [16,17]. For example, immigrant and refugee professionals represent essential resources that can provide linguistic and cultural services for their communities during and after the COVID-19 pandemic [18]. Greater diversity broadens traditional boundaries to improve care and patient satisfaction, and could prove helpful in managing stressful environments [4,5].

    Employee engagement is also higher in organizations with diverse workforces [19]. As the populations served by doctors are becoming increasingly diverse, doctors need to adopt a more global mindset. Ensuring a diverse student body in medical schools will help future doctors broaden their perspectives and improve their understanding of D&I. Doctors from such schools will be better equipped to provide care in diverse environments [6].

    Prior Work on the Value and Benefits of D&I

    Valuing D&I in the workforce goes beyond the basic requirements of skills and capabilities. Prior research suggests seven categories of diverse attitudes and perceptions: (1) diversity sensitivity, (2) integrity with a difference, (3) interaction variations, (4) valuing differences, (5) team inclusion, (6) managing conflict over differences, and (7) embedding inclusion [20]. Diversity focuses on the makeup of a population or its demographics, while inclusion encompasses involvement, engagement, and integration into organizational processes [21]. It is vital to create a supportive environment that is diverse, respectful, and inclusive [20]. Such an environment eases the expression of dissenting opinions, is open to new problem-solving approaches, encourages innovative thinking, and more effectively avoids the dangers of groupthink, thereby opening doors for innovation and creativity-based organizational culture and business performance [22]. Diverse customers are often more loyal to diverse workforces and businesses [11]. Thus, through diversity, companies create organizational capabilities beyond their collective talents and skills, and can be more responsive to a comprehensive system of values and customers in a competitive marketplace [23]. To illustrate, a diverse and inclusive organization can potentially tap into the disposable income of African Americans in the United States, which reached US $1.2 trillion in 2018 [24], and the buying power of Asian Americans, which topped US $1 trillion in 2018 [25].

    Although diversity has attracted substantial research attention, significant barriers and difficulties often accompany its implementation [26]. A workable approach begins with embedding inclusiveness in all aspects of an organization’s culture, starting with recruiting different races, genders, sexual orientations, national origins, and religions. It also requires a conscious shift toward a culture in which policies and procedures provide opportunities for all employees to excel [27].

    Diversity goes beyond the traditional “black and white” [28]. In addition to addressing observable attributes of inclusiveness such as race, invisible attributes such as religion, values, and beliefs are also important features of organizational culture to promote inclusiveness actively [29]. For instance, gender differences in the professional workforce have decreased considerably. Women now represent 47% of the US workforce and 52% of all managerial and professional positions [30]. Technology-driven, gender-fair hiring processes in many organizations have contributed to this trend [31]. In addition to hiring more women to improve diversity, there is an increasing trend of better representation among racial and ethnic minorities, immigrants, and people with disabilities in the US labor market. A 2018 study by Accenture found that the US economy could grow up to US $25 billion if more people with disabilities were to join the labor force [32]. US regulations also require federal contractors to hire more workers with disabilities to avoid penalties [33]. There is a myth that hiring people with disabilities will cost more, which is a concern among organizations with low revenue levels. However, research has shown that more than 30% of the accommodations for workers with disabilities do not require additional expenditures, even after purchasing assistive technologies [34,35]. Nevertheless, valuing D&I must move beyond the surface or visible attributes to encompass different cultural and situational values and behaviors [36]. Ultimately, such efforts must become embedded within the organizations to be successful.

    Firms outside of health care (eg, Apple, Google, IBM) recognize the benefits of diversity [37]. Research has shown that a discriminatory work environment can hinder an organization’s ability to build and equip the workforce it needs, leading to decreased productivity and performance. Conversely, proactively valuing D&I can attract the best talent and create an environment of belongingness and respect [36].

    Health care workforce diversity needs to improve to successfully treat a greater variety of patients, from increasing care reach to improved satisfaction for racial and ethnic minority patients. Accessibility to underserved patients through a diverse workforce will bring health care closer to African American, Hispanic, and Native American communities [38]. Patients treated by physicians of their own racial or ethnic background are more likely to report receiving higher-quality care [39]. Improving access, care, quality, and reach all have significant implications for the long-term success of the health care sector in the United States.

    Pathways to Equip the Workforce: Improve, Recruit, and Collaborate

    What is the starting point toward greater workforce diversity? Undoubtedly, schools and universities are the formative platforms to inculcate D&I in young minds through examples, demonstrations, and practices [6]. Diverse classrooms broaden perspectives, promote active thinking, foster intellectual engagement, develop social skills, teach empathy, and improve racial understanding, all of which are essential for embracing diversity [40]. At the same time, organizations need to put more significant pressure on the education system to drive diversity. We consider three pathways to achieve this.

    First, existing employees must acquire the necessary skill sets and diversity training. Programs such as “returnships,” in which experienced professionals take career breaks for training through professional and executive development programs, can help to promote and equip a more diverse workforce [41].

    Second, technologies have made the recruitment process more efficient. Platforms such as LinkedIn and other social media avenues have become instrumental in finding talent. While health systems rely on traditional recruitment processes, using emerging channels to discover new talent could prove helpful.

    Third, reaching out to and collaborating with universities can effectively expand the talent pool to recruit. This may start at the beginning of an education cycle, continue through projects and internships, and result in hiring from the collection of students engaged with the organization through these avenues.

    For large health systems with diverse customers, a diverse base of employees is required. The revenue status of a health system can change its recognition of the direct link between diversity and performance. Major teaching health systems, as knowledge-based organizations, may have more proactive organizational cultures and reputations for openness, which will help them attract talent regardless of nationality or ethnic background. Macro factors such as increased mobility due to climate change and changing economic situations portend more women, more people of color, and more immigrant workers in the United States over the next 25 years [42]. To broaden recruitment to reflect the composition of society and the spread of business operations, organizations will need more women and people from different ethnic origins. In this context, understanding what health systems are doing to diversify their workforces remains an open question. In addition, due to social distancing policies implemented during the COVID-19 pandemic, digital transformations such as virtual teams and telehealth pose new challenges for collaboration. Diverse backgrounds among virtual collaborators, if managed well, can promote better learning to achieve more efficient outcomes [43]. Recognizing this potential will enhance remote working both during and after the COVID-19 pandemic.

    The question remains as to which one or more of the three pathways mentioned above—improve, recruit, and collaborate—can effectively meet the challenges of D&I requirements. Identifying and assessing effective pathways will help instill appropriate plans in health systems. For example, explicitly valuing D&I will motivate organizations to develop long-term career plans to retain talent [44]. Organizations can better equip existing employees by developing internal training and education programs [20]. The critical element is an individual’s openness to change, which can be improved through training [45]. At the same time, it is also essential to recruit new employees, as having a diversity of work experience is a helpful way to refresh organizational culture. Finally, external collaboration with strategic partners benefits allying partners’ resources, including human resources [46]. This study further explores these three pathways to equip the workforce better—improving, recruiting, and collaborating—and their relative associations with business and service-oriented benefits.

    The pathway model has been used in previous studies on diversity [47]. A common framework is diversity practices–pathways–performance [48]. Following this framework, we considered business and service benefits as the performance component. We examined the associations with three pathways: improving, recruiting, and collaborating. The two types of diversity practices are D&I strategy and talent strategy.


    Data Collection

    The effort to study the talent strategy in health systems is part of a broad project undertaken by the Health Administration Research Consortium at the Business School of the University of Colorado Denver. The idea of monitoring health systems emerged from observations and conversations with several chief executives of health systems during the COVID-19 pandemic. This research is part of the Health Systems’ Climate Study of 2021 conducted by the Health Administration Research Consortium [49]. The Climate Study aims to understand the current state of health systems in the United States following the COVID-19 pandemic. The objective was to collect and disseminate the insights of health systems’ CEOs to help inform policymakers, practitioners, and academic stakeholders as they collaborate to create ongoing strategies to help the industry respond to this pandemic and prepare for the next crisis.

    A questionnaire was developed in December 2020 to collect data from health systems. We drew the survey items from prior literature, and questions were reworded to fit the health systems context. We sought input from knowledgeable researchers, consultants, and executives with the requisite expertise to design and evaluate the questions. The survey was pilot-tested, revised, and finalized in January 2021 with five top executives who are part of the Health Administration Program Advisory Board.

    A contact list of CEOs was compiled from 624 health systems across the United States using multiple sources, contacts, professional connections, websites, and annual reports. The survey instrument was administered using a professional online survey platform, and was mapped to emails to the platform to create unique, trackable links for each health system. Email and phone solicitations were made in multiple rounds between January 25 and March 2, 2021. In addition, the authors called several CEOs and asked them to complete the survey instrument either online or in paper format. The researchers also requested CEOs who had participated in the survey to share the link with other CEO colleagues. A total of 148 responses were received, with a 24% response rate; however, 13 incomplete responses could not be used, leaving 135 usable responses. We address potential nonresponse bias in a later section.

    The 135 health systems represented in this survey varied from 1 to 18 hospitals and from 176 to 75,000 employees. The annual revenue of the health systems in 2020 ranged from US $0.7 million to US $14 billion. The health systems represented US $300 billion in revenue and 1.1 million employees across the United States.

    We then matched the survey data set with secondary data collected from the Agency for Healthcare Research and Quality compendium to construct a complete picture of the health systems. Our final sample included data from 124 health systems across the United States. We analyzed this combined data set, which yielded several important insights.

    Variables and Measures

    Table 1 describes the variables used in this study. The two constructs of health systems’ workforce strategy focus are D&I STRATEGY and TALENT STRATEGY. The two constructs of health systems’ benefits are BUSINESS BENEFIT and SERVICE BENEFIT. These variables were each measured using 7-point Likert scales. We also tested the internal-consistency reliability of these multi-item variables using Cronbach α. The four α values were close to or greater than the recommended acceptable threshold of .70 for exploratory research [50].

    The three variables used to measure the pathways to equip the workforce by health systems were IMPROVE (ie, improve current talent), RECRUIT (ie, recruit new talent), and COLLABORATE (ie, collaborate with universities). This study’s other independent and control variables represented several categories: size, region, teaching status, revenue, and several other system characteristics. We coded these variables (see Table 1) to reflect the attributes of a health system.

    Table 1. Description of variables, including survey questions and coding scheme.
    VariableDescription and coding
    Question: “To what extent do the following dimensions describe how you address or plan to address in your company’s workforce strategy?”a

    		D&Ib STRATEGYInclusion of diversity-relevant dimensions in your organization’s workforce strategy to attract talent: gender, ethnicity and race, disability, experience (Cronbach α=.60)

    		TALENT STRATEGYInclusion of diversity-relevant dimensions in your organization’s workforce strategy: knowledge, attitude toward career and progression, personal quality or mindset, and adaptability (Cronbach α=.67)
    Question: “What benefits, if any, have your organization obtained from its strategy to promote diversity and inclusiveness?”a

    		BUSINESS BENEFITObtaining business benefits from promoting diversity and inclusiveness: enhancing business performance, strengthening brand reputation, and innovating internally or externally (Cronbach α=.70)

    		SERVICE BENEFITObtaining service benefits from promoting diversity and inclusiveness: enhance customer satisfaction, serve customer needs, leverage technology advancements for services, and compete in new industries (Cronbach α=.83)
    Three pathways to equip the health systems workforce: “How will you address talent needs in your organization?” a

    		IMPROVEReturnships of existing employees to acquire new skills

    		RECRUITUse multiple channels to find and recruit workers (ie, aspirations to discover new talent for health systems through emerging digital channels and traditional recruitment channels)

    		COLLABORATE Reach out and collaborate with universities to find new talent and establish plans to train students
    Coding of contingent variables

    		SIZEThe size variable is measured using the total beds managed by the health system across all hospitals, reported by AHRQc Hospital Compendium


    		SIZE_B-SMALLHealth system has fewer than 100 beds


    		SIZE_B-MEDIUM,Health system has 100 to 400 beds


    		SIZE_B-LARGEHealth system has more than 400 beds

    		REGIONFollowing the Census Bureau’s categorization, the region variable is coded based on the health system’s primary location in the United States


    		REGION-NEHealth system in the Northeast


    		REGION-MWHealth system in the Midwest


    		REGION-SOUTHHealth system in the South


    		REGION-WESTHealth system in the West

    		TEACHINGThe teaching variable is coded based on the teaching status of a health system


    		TEACHING-NONNonteaching health system


    		TEACHING-MINORMinor teaching health system


    		TEACHING-MAJORCentral teaching health system

    		REVENUEThe revenue variable of the health system is measured using its annual revenue across all hospitals


    		REVENUE-LOWRevenue less than US $2 billion


    		REVENUE-MEDIUMRevenue US $2-5 billion


    		REVENUE-HIGHRevenue more than US $5 billion

    		HIGH-DSH-HOSPThe health system includes at least one high-discharge-patient-percentage hospital: 1=yes, 0=no

    		HIGH-BURDEN-SYSHealth system-wide uncompensated care burden flag: 1=yes, 0=no

    		HIGH-BURDEN-HOSPThe health system includes at least one high uncompensated care burden hospital: 1=yes, 0=no

    		OWNERSHIPPredominantly investor-owned hospitals: 1=yes, 0=no

    		PHYSICIANSThe number of physicians in the health system is measured by the number of physicians reported by the AHRQ Hospital Compendium

    		HOSPITALS This variable is measured by the number of hospitals the health system has reported by the AHRQ Hospital Compendium

    aResponses reflect a 7-point Likert scale from 1=strongly disagree to 7=strongly agree.

    bD&I: diversity and inclusion.

    cAHRQ: Agency for Healthcare Research and Quality.

    The size variable measures the number of beds in a given health system (SIZE_B-SMALL, SIZE_B-MEDIUM, SIZE_B-LARGE). The region variable reflects the location of a health system (REGION-NE, REGION-MW, REGION-SOUTH, REGION-WEST). The teaching status variable assesses how a health system operates in association with a teaching program (TEACHING-NON, TEACHING-MINOR, TEACHING-MAJOR). The revenue variable measures the annual revenue of a health system (REVENUE-LOW, REVENUE-MEDIUM, REVENUE-HIGH). Finally, we included variables to capture the high discharge levels of the health systems (HIGH-DSH-HOSP), uncompensated care burden (HIGH-BURDEN-SYS and HIGH-BURDEN-HOSP), ownership status (OWNERSHIP), number of physicians (PHYSICIANS), and number of hospitals (HOSPITALS). Table 1 presents complete information about the variables in our study.

    Sample Statistics

    The descriptive statistics and pairwise correlations among the key variables used in this study are shown in Table 2 and Table 3, respectively. As shown in Table 2, health systems, on average, value a talent strategy for improving employees’ skills and capabilities more than a D&I strategy. The most popular pathway to equip a workforce is through collaboration with universities, followed by recruitment, and then by improving the current workforce.

    In addition, to ensure there was no nonresponse bias, we compared the characteristics of responding and nonresponding health systems. As shown in Table 4, the t test results for all comparisons indicated no significant difference between respondents and nonrespondents.

    Table 2. Summary statistics of the variables (N=124).
    VariablesaMean (SD)Range
    D&Ib STRATEGY4.62 (9.4)2.3-6.5
    TALENT STRATEGY4.87 (1.10) 2.2-6.5
    BUSINESS BENEFIT5.35 (0.94)1.7-7.0
    SERVICE BENEFIT4.67 (1.28)2.0-6.5
    IMPROVE4.49 (1.35)1-7
    RECRUIT4.67 (1.51)1-7
    COLLABORATE4.82 (1.36)2-7
    SIZE_B-SMALL0.09 (0.28)0-1
    SIZE_B-MEDIUM0.37 (0.49)0-1
    SIZE_B-LARGE0.54 (0.50)0-1
    REGION-NE0.22 (0.42)0-1
    REGION-MW0.24 (0.43)0-1
    REGION-SOUTH0.35 (0.48)0-1
    REGION-WEST0.18 (0.38)0-1
    TEACHING-NON0.30 (0.46)0-1
    TEACHING-MINOR0.48 (0.50)0-1
    TEACHING-MAJOR0.22 (0.41)0-1
    REVENUE-LOW0.61 (0.49)0-1
    REVENUE-MEDIUM0.23 (0.43)0-1
    REVENUE-HIGH0.15 (0.35)0-1
    HIGH-DSH-HOSP0.33 (0.47)0-1
    HIGH-BURDEN-SYS0.20 (0.40)0-1
    HIGH-BURDEN-HOSP0.30 (0.46)0-1
    OWNERSHIP0.02 (0.13)0-1
    PHYSICIANS1.84 (0.80)1-3
    HOSPITALS1.50 (0.77)1-3

    aSee Table 1 for variable descriptions.

    bD&I: diversity and inclusion.

    Table 3. Pairwise correlations among key variables (N=124).
    Variablesa1234567891011121314151617
    1. D&I STRATEGY1.00–0.04–0.070.31b0.410.800.840.110.11–0.010.010.110.08–0.080.030.110.14
    2. TALENT STRAT.–0.041.000.640.520.290.04–0.29–0.07–0.190.002–0.13–0.10–0.040.04–0.12–0.04–0.02
    3. BUSINESS BENEF.0.070.641.000.790.110.22–0.16–0.08–0.17–0.001–0.15–0.01–0.120.11–0.020.001–0.04
    4. SERVICE BENEF.0.310.520.791.000.270.460.06–0.09–0.110.05–0.180.01–0.020.11–0.05–0.020.01
    5. IMPROVE0.410.290.110.271.000.150.160.040.120.10–0.09–0.030.0020.14–0.10–0.03–0.05
    6. RECRUIT0.800.040.220.460.151.000.580.030.060.07–0.100.020.09–0.140.020.030.15
    7. COLLABORATE0.84–0.29–0.160.060.160.581.000.120.15–0.080.070.110.01–0.110.020.120.13
    8. SIZE0.11–0.07–0.08–0.090.040.030.121.000.07–0.190.530.530.190.090.280.700.49
    9. REGION0.11–0.19–0.17–0.110.120.060.150.071.000.07–0.060.0030.160.220.23–0.040.03
    10. OWNERSHIP–0.010.002–0.0010.050.100.07–0.08–0.190.071.00–0.07–0.090.05–0.06–0.08–0.05–0.08
    11. TEACHING0.01–0.13–0.15–0.18–0.09–0.100.070.53–0.06-.071.000.340.42–0.050.200.570.26
    12. REVENUE0.11–0.10–0.010.01–0.030.020.110.530.003-.090.341.000.08–0.050.070.620.41
    13. HIGH-DSH-HOSP.0.08–0.04–0.12–0.020.0020.090.010.190.16.050.420.081.00–0.010.190.230.18
    14. HIGH-BURD.-SYS–0.080.040.110.110.14–0.14–0.110.090.22-.06–0.05–0.05–0.011.000.42–0.100.20
    15. HIGH-BURD.-HOSP0.03–0.12–0.02–0.05–0.100.020.020.280.23-.080.200.070.190.421.000.180.31
    16. PHYSICIANS0.11–0.040.001–0.02–0.030.030.120.70–0.04-.050.570.620.23–0.100.181.000.57
    17. HOSPITALS0.14–0.02–0.040.01–0.050.150.130.490.03-.080.260.410.18–0.200.310.571.00

    aSee Table 1 for variable descriptions.

    bValues in italics indicate a significant correlation at P<.10.

    Table 4. Characteristics of responding and nonresponding health systems.
    CharacteristicsaRespondents (n=124), n (%)Nonrespondents (n=511), n (%)t value
    Size

    		Small (6-99 beds)11 (8.8)41 (8.0)–0.19

    		Medium (100-399 beds)46 (37.1)210 (41.1)–0.56

    		Large (≥400 beds)67 (54.0)260 (50.1)1.41
    Region

    		Northeast27 (21.8)118 (23.1)0.07

    		Midwest30 (24.2)132 (25.8)0.55

    		South45 (36.3)169 (33.1)–0.48

    		West22 (17.7)92 (18.0)–0.12
    Physicians

    		Small (51-199 physicians)50 (40.3)189 (37.0)–0.74

    		Medium (200-999 physicians)41 (33.1)204 (40.0)–0.69

    		Large (≥1000 physicians)33 (26.7)118 (23.1)1.53
    Hospitals

    		Small (1-3 hospitals)83 (66.9)338 (66.1)–1.27

    		Medium (4-6 hospitals)20 (16.1)66 (12.9)–0.02

    		Large (≥7 hospitals)21 (16.9)107 (20.9)0.81
    Ownership status

    		Investor-owned3 (2.4)15 (2.9)–0.85

    		Noninvestor-owned121 (97.6)496 (97.1)0.85
    Teaching status

    		Major teaching29 (23.4)138 (27.0)–0.15

    		Minor teaching58 (46.8)225 (44.0)–0.61

    		Nonteaching37 (29.8)148 (29.0)0.85

    aThe numbers of physicians and hospitals are presented in this table in different categories for easy comparison across respondents and nonrespondents.

    Statistical Analysis

    We used ordered logit regressions to estimate (1) the relationship between specific hospital characteristics and workforce-strategy focus as well as diversity benefits, (2) the relationship between workforce-strategy focus and pathways to equip the workforce, and (3) the mediating effects of workforce choices on the relationship between workforce strategy focus and diversity-driven business and service outcomes. We used ordered logit regressions because the dependent variables are ordinal. This approach does not assume equal intervals between levels of the dependent variable. The ordered logit model is as follows:

    Yi*=βXi+ei,

    where Yi* is the propensity of respondents to indicate higher levels of the dependent variables, Xi is a set of explanatory variables, β a vector of parameters, and ei are disturbances (errors).

    We do not observe Yi*; instead, we observe the ordinal dependent variable Yi. Depending on the values of thresholds or cut-off points τm–1 and τm, the probability distribution of Yi is as follows:

    Pr(Yi=m|Xi=F(τm–Xβ)–F(τm–1–Xβ)

    Ethical Considerations

    An ethics review was not applicable for this study. The data used was received through a leading professional consulting firm that anonymizes and provides secondary firm-level data for research and analysis to draw insights.


    Estimation Outcomes

    The first two columns in Table 5 display the results from the ordered logit-model estimations that describe the relationship between contingent factors and health systems’ workforce strategy focus. The remaining two columns in Table 5 present the results on health systems’ diversity-enabled benefits.

    First, the results indicate that compared to small-sized health systems, medium-sized health systems are less likely to value diversity and inclusiveness in their D&I strategies (P<.001). Conversely, large-sized health systems are more likely to value D&I strategies than small-sized health systems (P=.002). There are some differences between health systems located in the Northeast and West, insofar as those in the West tend to focus more on diversity and inclusiveness (P=.001).

    Second, when the health system includes at least one high-discharge-patient-percentage hospital, it tends to value D&I more (P<.001). The results also showed that high-revenue health systems seem to value D&I less than low-revenue health systems. In addition, health systems with a system-wide high uncompensated care burden tend to value D&I less.

    These results differ from the estimation results of the contingent factors on valuing a talent-acquisition strategy (Table 5). In terms of a workforce strategy focus, there seem to be no differences in health systems concerning size, ownership status, discharge, uncompensated care burden, and the number of physicians and hospitals. Region and revenue level yielded the most significant differences. The results indicate that health systems in the Northeast emphasize employees’ skills and capabilities more than those located in the South and West. In addition, compared to low-revenue health systems, medium- and high-revenue health systems tend to place less emphasize on a talent-acquisition strategy (P<.001).

    The last columns in Table 5 show the associations between health system characteristics and business and service benefits (while valuing D&I). The results of size and revenue were consistent for both types of benefits. For both business benefits (P<.001) and service benefits (P<.01), small-sized health systems tend to gain compared with medium- and large-sized health systems. Further, high-revenue health systems are more likely to gain both types of benefits than low-revenue systems (P<.001).

    We also found some differences between these two benefits across health systems. For the business, investor-owned health systems, health systems with medium revenue (vs low revenue), health systems with at least one high-discharge-patient-​percentage hospital, and health systems with a system-wide uncompensated care burden tend to gain more benefits, whereas health systems with more hospitals are more likely to gain fewer business development benefits due to a diversity strategy. For service-oriented benefits, some differences were found according to region. Compared with health systems located in the Northeast, those in the South and in the West seem to gain fewer service-improvement benefits (Table 5).

    Table 6 shows the different relationships between the three workforce pathways and the D&I and talent strategies. The results indicate a significant and negative relationship between D&I STRATEGY and COLLABORATE, but a significant and positive relationship between TALENT STRATEGY and RECRUIT. The relationship between TALENT STRATEGY and COLLABORATE was significant and positive. The relationships between the two strategies and the IMPROVE pathway as well as the relationship between D&I STRATEGY and the RECRUIT pathway were not significant.

    Table 7 displays the mediating effects of the three workforce pathways (ie, IMPROVE, RECRUIT, and COLLABORATE) on the direct relationship between D&I and talent strategies and the business benefit. Analysis of the mediating models using Sobel Goodman tests, which determine whether a variable carries (or mediates) the effect of an independent variable to the dependent variable (the outcome of interest), showed that overall, IMPROVE has a higher mediating effect (44%) than COLLABORATE (4%) and RECRUIT (7%) between a D&I strategy and business benefit. Similarly, IMPROVE has a higher mediating effect (13%) than COLLABORATE (5%) and RECRUIT (1%) between a talent strategy and business benefit.

    Table 8 shows the mediating effects of the three workforce pathways (ie, IMPROVE, RECRUIT, and COLLABORATE) on the direct relationship between D&I and talent strategies on service benefit. Analysis of the mediating models using Sobel Goodman tests showed that overall, IMPROVE has a higher mediating effect (27%) than COLLABORATE (2%) and RECRUIT (0.05%) between a D&I strategy and service benefit. Similarly, IMPROVE has a higher mediating effect (26%) than COLLABORATE (0.06%) and RECRUIT (0.02%) between a talent strategy and service benefit.

    Table 5. Differences across health systemsa.
    VariablesbD&Ic strategydTalent strategyeBusiness benefitfService benefitg
    Coefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P value
    SIZE_B-MEDIUM–0.685 (0.074)<.001–0.204 (0.516).69–1.035 (0.167)<.001–1.329 (0.447).003
    SIZE_B-LARGE0.342 (0.110).0020.411 (0.957).67–0.377 (.057)<.001–1.441 (0.472).002
    REGION-MW0.069 (0.304).82–0.481 (0.572).40–0.772 (0.948).42–0.945 (0.750).21
    REGION-SOUTH0.180 (0.433).68–1.363 (0.403).001–0.698 (0.622).26–1.597 (0.496).001
    REGION-WEST0.482 (0.144).001–0.761 (0.106)<.001–0.009 (0.756).99–1.224 (0.558).03
    TEACHING-MINOR–0.228 (0.241).34–0.016 (0.419).970.207 (0.744).78–0.393 (1.039).71
    TEACHING-MAJOR–0.743 (1.155).52–0.727 (0.394).07–0.673 (0.565).23–1.304 (0.816).11
    REVENUE-MEDIUM0.622 (0.912).50–0.784 (0.042)<.0010.339 (0.122).005–0.169 (0.130).19
    REVENUE-HIGH–0.241 (0.104).02–0.338 (0.047)<.0010.662 (0.098)<.0010.188 (0.046)<.001
    HIGH-DSH-HOSP0.359 (0.061)<.0010.298 (0.364).410.424 (0.187).020.038 (0.508).94
    HIGH-BURDEN-SYS–0.552 (0.250).030.463 (0.679).500.675 (0.127)<.0010.780 (0.526).14
    HIGH-BURDEN-HOSP–0.100 (0.454).83–0.482 (0.708).50–0.302 (0.456).510.102 (0.264).70
    OWNERSHIP–0.258 (0.290).370.504 (3.485).891.559 (0.655).02–0.397 (3.235).90
    PHYSICIANS–0.092 (0.355).80–0.074 (0.307).81–0.102 (0.344).770.267 (0.218).22
    HOSPITALS0.031 (0.124).800.189 (0.251).45–0.248 (0.112).030.173 (0.164).29

    aThe results of the cut points are omitted for brevity.

    bSee Table 1 for variable descriptions.

    cD&I: diversity and inclusion.

    dPseudo R2=0.0247 (n=124 observations).

    ePseudo R2=0.0298 (n=124 observations).

    fPseudo R2=0.0282 (n=124 observations).

    gPseudo R2=0.0401 (n=123 observations).

    Table 6. Workforce strategy focus and workforce pathwaysa.
    VariablesbIMPROVE pathwaycRECRUIT pathwaydCOLLABORATE pathwaye

    		Coefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P value
    D&If STRATEGY–0.059 (0.394).88–0.098 (0.153).52–0.134 (0.036)<.001
    TALENT STRATEGY–0.099 (0.110).370.950 (0.156)<.0010.523 (0.259).04
    SIZE0.169 (0.195).37–0.356 (0.512).49–0.954 (0.571).10
    REGION0.108 (0.248).660.121 (0.136).37–0.315 (0.096).001
    OWNERSHIP1.727 (1.080).111.071 (0.351).0020.018 (1.378).99
    TEACHING–0.256 (0.086).003–0.240 (0.165).15–0.364 (0.153).02
    REVENUE–0.087 (0.226).700.025 (0.107).810.704 (0.219).001
    HIGH-DSH-HOSP0.330 (0.108).0020.133 (0.300).660.132 (0.286).64
    HIGH-BURDEN-SYS0.852 (0.267).0010.193 (0.165).24–0.275 (0.320).39
    HIGH-BURDEN-HOSP–0.847 (0.517).10–0.483 (0.269).071.270 (0.582).03
    PHYSICIANS–0.202 (0.054)<.001–0.033 (0.155).830.431 (0.487).38
    HOSPITALS0.113 (0.109).300.351 (0.160).030.027 (0.188).88

    aThe results of the cut points are omitted for parsimony.

    bSee Table 1 for variable descriptions.

    cPseudo R2=0.0336 (n=124 observations).

    dPseudo R2=0.0940 (n=124 observations).

    ePseudo R2=0.0856 (n=124 observations).

    fD&I: diversity and inclusion.

    Table 7. Associations of workforce pathways and business benefitsa.
    VariablesbModel 1cModel 2dModel 3eModel 4fModel 5g

    		Coefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P value
    D&Ih STRATEGY0.496 (0.335).140.604 (0.264).020.505 (0.263).060.529 (0.346).130.624 (0.270).02
    TALENT STRATEGY1.331 (0.252)<.0011.500 (0.268)<.0011.093 (0.248)<.0011.274 (0.242)<.0011.334 (0.300)<.001
    IMPROVE—i—0.766 (0.171)<.001————0.597 (0.218).006
    RECRUIT————0.416 (0.012)<.001——0.187 (0.010)<.001
    COLLABORATE——————0.444 (0.076)<.0010.282 (0.108).009
    SIZE–0.292 (0.115).01–0.386 (0.213).07–0.238 (0.135).08–0.104 (0.194).59–0.248 (0.258).34
    REGION–0.118 (0.100).24–0.234 (0.051)<.001–0.169 (0.082).04–0.048 (0.083).56–0.174 (0.073).02
    OWNERSHIP0.252 (0.663).70–0.326 (1.184).78–0.041 (0.832).960.348 (0.540).52–0.294 (1.065).78
    TEACHING–0.248 (0.573).67–0.156 (0.553).78–0.177 (0.608).77–0.170 (0.595).78–0.120 (0.610).85
    REVENUE0.152 (0.067).020.239 (0.018)<.0010.181 (0.079).020.056 (0.170).740.185 (0.107).08
    HIGH-DSH-HOSP–0.389 (0.536).47–0.437 (0.523).40–0.416 (0.454).36–0.357 (0.487).46–0.387 (0.469).41
    HIGH-BURDEN-SYS0.567 (0.107)<.0010.429 (0.138).0020.546 (0.136)<.0010.669 (0.176)<.0010.541 (0.105)<.001
    HIGH-BURDEN-HOSP0.218 (0.390).580.428 (0.248).090.328 (0.296).27–0.111 (0.574).850.197 (0.285).49
    PHYSICIANS0.413 (0.560).460.388 (0.609).520.419 (0.545).440.253 (0.712).720.327 (0.677).63
    HOSPITALS–0.303 (0.205).14–0.182 (0.255).48–0.385 (0.173).03–0.248 (0.257).34–0.179 (0.273).51

    aThe results of the cut points are omitted for brevity.

    bSee Table 1 for variable descriptions.

    cPseudo R2=0.1209 (n=124 observations).

    dPseudo R2=0.1539 (n=124 observations).

    ePseudo R2=0.1391 (n=124 observations).

    fPseudo R2=0.1334 (n=124 observations).

    gPseudo R2=0.1638 (n=124 observations).

    hD&I: diversity and inclusion.

    iNot included in model.

    Table 8. Associations of workforce pathways and service benefits.a
    VariablesbModel 1cModel 2dModel 3eModel 4fModel 5g

    		Coefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P valueCoefficient (SE)P value
    D&Ih STRATEGY0.758 (0.088)<.0010.770 (0.039)<.0010.830 (0.076)<.0010.774 (0.152)<.0010.873 (0.081)<.001
    TALENT STRATEGY1.165 (0.192)<.0011.256 (0.208)<.0010.783 (0.139)<.0011.098 (0.182)<.0010.886 (0.155)<.001
    IMPROVE—i—0.655 (0.059)<.001————0.448 (0.024)<.001
    RECRUIT————0.762 (0.080)<.001——0.653 (0.100)<.001
    COLLABORATE——————0.434 (0.323).180.291 (0.357).42
    SIZE–0.502 (0.350).15–0.521 (0.364).15–0.337 (0.165).04–0.300 (0.501).55–0.257 (0.378).50
    REGION–0.204 (0.279).47–0.337 (0.255).19–0.330 (0.189).08–0.132 (0.269).62–0.351 (0.204).09
    OWNERSHIP1.193 (0.507).020.747 (0.830).370.766 (0.771).321.287 (0.290)<.0010.653 (0.723).37
    TEACHING–0.314 (0.471).51–0.356 (0.494).47–0.353 (0.662).59–0.281 (0.495).57–0.327 (0.624).60
    REVENUE0.387 (0.236).100.408 (0.234).080.406 (0.237).090.226 (0.272).410.358 (0.301).23
    HIGH-DSH-HOSP0.030 (0.444).950.095 (0.446).830.121 (0.377).750.119 (0.407).770.118 (0.387).76
    HIGH-BURDEN-SYS1.239 (0.325)<.0011.039 (0.468).031.116 (0.284)<.0011.311 (0.186)<.0010.999 (0.241)<.001
    HIGH-BURDEN-HOSP–0.429 (0.367).24–0.166 (0.285).56–0.104 (0.182).57–0.767 (0.748).31–0.045 (0.421).92
    PHYSICIANS0.073 (0.453).870.121 (0.541).820.178 (0.437).680.025 (0.682).970.133 (0.628).83
    HOSPITALS0.221 (0.343).520.323 (0.344).35–0.007 (0.244).980.257 (0.396).520.042 (0.271).88

    aThe results of the cut points are omitted for brevity.

    bSee Table 1 for variable descriptions.

    cPseudo R2=0.123 (n=123 observations).

    dPseudo R2=0.153 (n=123 observations).

    ePseudo R2=0.178 (n=123 observations).

    fPseudo R2=0.135 (n=123 observations).

    gPseudo R2=0.194 (n=123 observations).

    hD&I: diversity and inclusion.

    iNot included in model.


    Implications of Findings

    Getting diversity right in the health care workforce remains a challenge, regardless of the widespread realization that D&I is critically important in this sector. Health systems lag in proactive plans, results-driven strategies, and subsequent implementations. Without these, the concept of D&I will be but a fad without any tangible results for decades to come.

    This study explored the differences in D&I strategies across different health system characteristics. The findings suggest that health systems with fewer beds, those located in the western United States, with low revenues, with at least one high-discharge hospital, and a relatively low system-wide uncompensated care burden tend to value D&I more and are more likely to have a D&I strategy in place. Plausibly, these systems are driven by a focused strategy, locational alignments, and a manageable suite of complexities to instill D&I plans. Some of these differ from a talent-acquisition approach, indicating that health systems treat these two diversity practices differently. Regarding the diversity benefits, it seems that small health systems with comparatively high revenue have been able to gain both business- and service-related benefits; however, in other aspects of the health systems, the benefits vary across categories.

    The most important contribution of this study has been to compare and contrast the three workforce pathways and their associations with benefits. The findings suggest that health systems that value only a D&I strategy may not rely on collaboration with universities to equip their workforces. However, health systems that value a talent strategy will look externally to recruit new workers and seek collaboration with universities.

    While examining the pathways through mediation analyses, we established that the IMPROVE pathway is more effective than the RECRUIT and COLLABORATE pathways in enabling the diversity strategy to prompt business or service benefits. Moreover, these pathway effects go hand-in-hand with a talent strategy, indicating that both talent and diversity strategies need to be aligned to achieve the best results for a health system.

    Limitations and Directions for Further Research

    This study has some limitations that future studies may be able to address. For example, we did not focus on the effects of internal issues (eg, management, coordination) on diversity. Furthermore, the opportunities and barriers to diversity strategies should be studied in detail. Relating diversity to well-known aspects of health care delivery, such as cost, quality, and patient-experience outcomes, is also essential. We also need to note that the 22% response rate is not very high, although it represents the US health systems’ population. Increasing response rates and covering all health systems in a study will require significant resources, and we may perform such a study in the future.

    Conclusions

    The challenges and uncertainties that COVID-19 presented to health systems in the United States have been unprecedented. The pandemic has propelled many issues to the forefront, including diversity. It is time for health systems to address the diversity issue, which has been a point of conversation for more than two or three decades. However, little progress has been made to date, and few proactive strategies are in place, leading to a nondiverse workforce in US health care.

    This study demonstrates that D&I efforts have numerous positive business and service outcomes. Regarding the methods to address the talent shortage, it seems that health systems that value D&I are less likely to seek external collaborations. This may be because external collaboration is not an effective way to promote D&I inside the health systems. A notable point is the importance of professional and executive training programs, and further education for instilling a D&I mindset, strategy, and pathways in a health system. This improvement pathway is beneficial for outcomes; however, diversity and talent-acquisition efforts must be aligned with recruitment to yield multiple benefits for health systems. Following these findings, our recommendations will help health systems establish a more diverse health care workforce and improve outcomes for a diverse population.

    Acknowledgments

    Our sincere thanks to the active and candid participation of the executives from 135 health systems. The authors thank Naser Shekarian, PhD candidate in the Computer Science and Information Systems Business PhD program at the University of Colorado Denver, for help in compiling chief executive officers’ addresses and for data collection in the climate study. The authors thank the Business School at the University of Colorado Denver for support for this project and, specifically, the Health Administrations and the Computer Science and Information Systems Business PhD Programs for the time and effort of the authors involved with this study.

    Conflicts of Interest

    None declared.

    1. The Shortage of Healthcare Workers in the US. Duquesne University.   URL: https://onlinenursing.duq.edu/post-master-certificates/shortage-of-healthcare-workers [accessed 2021-08-30]
    2. Romero L, Bhatt J. Pandemic has made shortage of health care workers even worse, say experts. ABC News. 2021 May 21.   URL: https://abcnews.go.com/US/pandemic-made-shortage-health-care-workers-worse-experts/story?id=77811713 [accessed 2021-08-30]
    3. Fact sheet: strengthening the health care workforce. American Hospital Association.   URL: https://www.aha.org/fact-sheets/2021-05-26-fact-sheet-strengthening-health-care-workforce [accessed 2021-08-30]
    4. Frieden J. Multiple solutions needed for health workforce shortage, senators told. Medpage Today. 2021 May 20.   URL: https://www.medpagetoday.com/publichealthpolicy/workforce/92717 [accessed 2021-08-30]
    5. Strategies to mitigate healthcare personnel staffing shortages. Centers for Disease Control and Prevention.   URL: https://www.cdc.gov/coronavirus/2019-ncov/hcp/mitigating-staff-shortages.html [accessed 2021-08-30]
    6. Norcini JJ, van Zanten M, Boulet JR. The contribution of international medical graduates to diversity in the U.S. physician workforce: graduate medical education. J Health Care Poor Underserved 2008 May;19(2):493-499. [CrossRef] [Medline]
    7. Curlin FA, Lantos JD, Roach CJ, Sellergren SA, Chin MH. Religious characteristics of U.S. physicians: a national survey. J Gen Intern Med 2005 Jul;20(7):629-634 [FREE Full text] [CrossRef] [Medline]
    8. Heiser S. More women than men enrolled in U.S. medical schools in 2017. AAMC. 2017 Dec 17.   URL: https://www.aamc.org/news-insights/press-releases/more-women-men-enrolled-us-medical-schools-2017 [accessed 2021-08-10]
    9. Malau-Aduli BS, O'Connor T, Ray RA, van der Kruk Y, Bellingan M, Teague P. Risk factors associated with academic difficulty in an Australian regionally located medical school. BMC Med Educ 2017 Dec 28;17(1):266 [FREE Full text] [CrossRef] [Medline]
    10. White T. Discrimination fears remain for LGBT medical students, study finds. Stanford Medicine. 2015 Feb 18.   URL: https:/​/med.​stanford.edu/​news/​all-news/​2015/​02/​many-lgbt-medical-students-choose-to-stay-in-the-closet.​html [accessed 2021-08-10]
    11. Shapiro C. Pride of place: LGBTQ inclusion in medical education and patient care. UVM OutReach. 2015 Oct 01.   URL: https://learn.uvm.edu/blog/blog-health/lgbtq-inclusion-in-medical-education-and-patient-care [accessed 2021-08-10]
    12. Rotenstein LS, Reede JY, Jena AB. Addressing workforce diversity - a quality-improvement framework. N Engl J Med 2021 Mar 25;384(12):1083-1086. [CrossRef] [Medline]
    13. Boatright D, Berg D, Genao I. A roadmap for diversity in medicine during the age of COVID-19 and George Floyd. J Gen Intern Med 2021 Apr 19;36(4):1089-1091 [FREE Full text] [CrossRef] [Medline]
    14. Olds GR. The U.S. healthcare system needs more diversity. Capital Journal. 2020 Jun 10.   URL: https:/​/www.​capjournal.com/​opinions/​columnist/​the-u-s-healthcare-system-needs-more-diversity/​article_0f74b7ec-6cf3-11e9-b85b-8732bbb13310.​html [accessed 2021-08-10]
    15. Hoever IJ, van Knippenberg D, van Ginkel WP, Barkema HG. Fostering team creativity: perspective taking as key to unlocking diversity's potential. J Appl Psychol 2012 Sep;97(5):982-996. [CrossRef] [Medline]
    16. Lee Y, Tao W, Li JQ, Sun R. Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak. J Knowl Manag 2020 Dec 08;25(6):1526-1549. [CrossRef]
    17. Lackie K, Najjar G, El-Awaisi A, Frost J, Green C, Langlois S, et al. Interprofessional education and collaborative practice research during the COVID-19 pandemic: considerations to advance the field. J Interprof Care 2020 Aug 24;34(5):583-586. [CrossRef] [Medline]
    18. Lee T, Volpp K, Cheung V, Dzau V. Diversity and Inclusiveness in Health Care Leadership: Three Key Steps. NEJM Catalyst 2021;2(3):1-9 [FREE Full text] [CrossRef]
    19. Batalova J, Fix M. As US health-care system buckles under pandemic, immigrant and refugee professionals could represent a critical resource. Migration Policy Institute. 2020 Apr.   URL: https:/​/www.​migrationpolicy.org/​news/​us-health-care-system-coronavirus-immigrant-professionals-untapped-resource [accessed 2021-08-30]
    20. Turnbull H, Tworoger L, Greenwood RA, Golden CJ. Inclusion skills measurement. Acad Manag Proc 2014 Jan;2014(1):12640. [CrossRef]
    21. Roberson QM. Disentangling the meanings of diversity and inclusion in organizations. Group Organ Manage 2016 Jul 26;31(2):212-236. [CrossRef]
    22. Lambert J. Cultural diversity as a mechanism for innovation: Workplace diversity and the absorptive capacity framework. J Org Cult Commun Confl 2016;20(1):68-77.
    23. Singh A. J Japanese Assoc Petrol Technol 2017;82(2):120-126. [CrossRef]
    24. Black impact: consumer categories where african americans move markets. Nielsen Insights. 2018.   URL: https:/​/www.​nielsen.com/​us/​en/​insights/​article/​2018/​black-impact-consumer-categories-where-african-americans-move-markets/​ [accessed 2021-08-10]
    25. Lam C. Asian American buying power topped $1 trillion in 2018, Nielsen report finds. NBC News. 2019 May 09.   URL: https:/​/www.​nbcnews.com/​news/​asian-america/​asian-american-buying-power-topped-1-trillion-2018-nielsen-report-n1003061 [accessed 2021-08-10]
    26. Haritos C. Improving service through valuing inclusion. Australian Disaster Resilience Knowledge Hub. 2019.   URL: https://knowledge.aidr.org.au/resources/ajem-jan-2019-improving-service-through-valuing-inclusion/ [accessed 2021-08-30]
    27. Pless N, Maak T. Building an inclusive diversity culture: principles, processes and practice. J Bus Ethics 2004 Oct;54(2):129-147. [CrossRef]
    28. Appenteng KA, Robertson LD. Diversity is no longer as black and white as it once was. Society for Human Resource Management. 2016.   URL: https:/​/www.​shrm.org/​resourcesandtools/​hr-topics/​behavioral-competencies/​global-and-cultural-effectiveness/​pages/​diversity-not-black-and-white.​aspx [accessed 2021-08-10]
    29. Roberson Q, Ryan AM, Ragins BR. The evolution and future of diversity at work. J Appl Psychol 2017 Mar;102(3):483-499. [CrossRef] [Medline]
    30. Batara M, Ngo J, See K, Erasga D. Second generation gender bias: The effects of the invisible bias among mid-level women managers. Asia-Pacific Soc Sci Rev 2018;18(2):138-151.
    31. Cascio WF, Montealegre R. How technology is changing work and organizations. Annu Rev Organ Psychol Organ Behav 2016 Mar 21;3(1):349-375. [CrossRef]
    32. Getting to equal: the disability inclusion advantage. Accenture.   URL: https:/​/www.​accenture.com/​_acnmedia/​PDF-89/​Accenture-Disability-Inclusion-Research-Report.​pdf#zoom=50 [accessed 2021-08-30]
    33. Weber L. Are you disabled? Your boss needs to know. The Wall Street Journal. 2014 Mar 18.   URL: https://www.wsj.com/articles/are-you-disabled-your-boss-needs-to-know-1395188427 [accessed 2021-08-30]
    34. Flewelling J. 4 myths about hiring employees with disabilities. The Business Journals. 2014 Nov 10.   URL: https:/​/www.​bizjournals.com/​bizjournals/​how-to/​human-resources/​2014/​11/​4-myths-about-hiring-employees-with-disabilities.​html [accessed 2021-08-10]
    35. Zielinski D. New assistive technologies aid employees with disabilities. Society for Human Resource Management. 2016 Dec 20.   URL: https:/​/www.​shrm.org/​resourcesandtools/​hr-topics/​technology/​pages/​new-assistive-technologies-aid-employees-with-disabilities.​aspx [accessed 2021-08-10]
    36. Page SE. The difference: How the power of diversity creates better groups, firms, schools and societies. Princeton, NJ: Princeton University Press; 2007.
    37. Lorenzo R, Voigt N, Tsusaka M, Krentz M, Abouzahr K. How diverse leadership teams boost innovation. Boston Consulting Group. 2018 Jan 23.   URL: https://www.bcg.com/en-ca/publications/2018/how-diverse-leadership-teams-boost-innovation [accessed 2021-08-10]
    38. Institute of Medicine (US) Committee on Institutional and Policy-Level Strategies for Increasing the Diversity of the U.S. Healthcare Workforce. In: Smedley BD, Butler AS, Bristow LR, editors. In the nation's compelling interest: ensuring diversity in the health-care workforce. Washington, DC: National Academies Press; 2004.
    39. Shen MJ, Peterson EB, Costas-Muñiz R, Hernandez MH, Jewell ST, Matsoukas K, et al. The effects of race and racial concordance on patient-physician communication: a systematic review of the literature. J Racial Ethn Health Disparities 2018 Feb 8;5(1):117-140 [FREE Full text] [CrossRef] [Medline]
    40. Wilbur K, Snyder C, Essary AC, Reddy S, Will KK, Mary Saxon. Developing workforce diversity in the health professions: a social justice perspective. Health Prof Educ 2020 Jun;6(2):222-229. [CrossRef]
    41. Gurchiek K. Returnships offer employers ways to find skilled diverse employees. Society for Human Resource Management. 2018.   URL: https:/​/www.​shrm.org/​resourcesandtools/​hr-topics/​organizational-and-employee-development/​pages/​returnships-offer-employers-ways-to-find-skilled-diverse-employees.​aspx [accessed 2021-08-10]
    42. Hartmann H, Hayes J. The growing need for home care workers: improving a low-paid, female-dominated occupation and the conditions of its immigrant workers. Public Policy Aging Rep 2017;27(3):88-95. [CrossRef]
    43. Watkins M. Making virtual teams work: Ten basic principles. Harvard Business Review. 2013.   URL: https://hbr.org/2013/06/making-virtual-teams-work-ten [accessed 2021-08-30]
    44. Waller N, Lublin JS. What's holding women back in the workplace. The Wall Street Journal. 2015 Sep 30.   URL: https://www.wsj.com/articles/whats-holding-women-back-in-the-workplace-1443600242 [accessed 2021-08-10]
    45. Gino F, Coffman K. Unconscious Bias Training That Works. Harvard Business Review.   URL: https://hbr.org/2021/09/unconscious-bias-training-that-works [accessed 2022-04-26]
    46. Schmidt JA. Making mergers work: The strategic importance of people. Alexandria, VA: Tower Perrin/Society for Human Resource Management; 2002.
    47. Morrison V, Hauch R, Perez E, Bates M, Sepe P, Dans M. Diversity, equity, and inclusion in nursing: the pathway to excellence framework alignment. Nurs Adm Q 2021;45(4):311-323. [CrossRef] [Medline]
    48. Carter AB, Phillips KW. The double-edged sword of diversity: toward a dual pathway model. Soc Person Psychol Compass 2017 May 05;11(5):e12313. [CrossRef]
    49. Health Systems Climate Study Report. University of Colorado Denver Business School.   URL: https://business.ucdenver.edu/harc/ClimateStudyReports [accessed 2022-04-26]
    50. Nunnally J. Psychometric theory. New York, NY: McGraw-Hill; 1978.

    ‎
    CEO: chief executive officer
    D&I: diversity and inclusion

    Edited by A Mavragani; submitted 09.11.21; peer-reviewed by SH Kim, AM Lopez; comments to author 01.02.22; revised version received 29.03.22; accepted 21.04.22; published 06.05.22

    Copyright

    ©Jiban Khuntia, Xue Ning, Wayne Cascio, Rulon Stacey. Originally published in JMIR Formative Research (https://formative.jmir.org), 06.05.2022.

    This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in JMIR Formative Research, is properly cited. The complete bibliographic information, a link to the original publication on https://formative.jmir.org, as well as this copyright and license information must be included.