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This paper is in the following e-collection/theme issue:

Formative Evaluation of Digital Health Interventions (4962) Email Communication, Web-Based Communication, Secure Messaging (232) Personal Health Records, Patient-Accessible Electronic Health Records, Patient Portals (1006) Formative Studies and eHealth/mHealth Development (692) Text-messaging (SMS, WeChat etc)-Based Interventions (920) Clinical Communication, Electronic Consultation and Telehealth (913)

Published on in Vol 10 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/87195, first published .
Woman on laptop, then doctor on laptop with stethoscope

Defining and Assessing Empathic Communication in Patient Portal Secure Messages: Adapted Coding Framework Development Study

Defining and Assessing Empathic Communication in Patient Portal Secure Messages: Adapted Coding Framework Development Study

Authors of this article:

Vishal A Shetty1, 2 Author Orcid Image ;   Christina M Gregor1 Author Orcid Image ;   Lorraine D Tusing1 Author Orcid Image ;   Eric A Wright1, 3, 4 Author Orcid Image ;   Airín D Martínez2 Author Orcid Image ;   Brendan T O'Connor5 Author Orcid Image ;   David L Chin2 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Vishal A Shetty   1, 2 , PhD ;   Christina M Gregor   1 , BS ;   Lorraine D Tusing   1 , BA ;   Eric A Wright   1, 3, 4 , MPH, PharmD ;   Airín D Martínez   2 , PhD ;   Brendan T O'Connor   5 , PhD ;   David L Chin   2 , PhD

1 Center for Pharmacy Innovation and Outcomes, Geisinger, Danville, PA, United States

2 Department of Health Promotion and Policy, University of Massachusetts Amherst, Amherst, MA, United States

3 Department of Investigational Medicine, Geisinger College of Health Sciences, Danville, PA, United States

4 Department of Pharmacy, Geisinger College of Health Sciences, Danville, PA, United States

5 Manning College of Information and Computer Sciences, University of Massachusetts Amherst, Amherst, MA, United States

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