Impact of a Prototype Combining Recommender Functionality With Structured Documentation on Operator Performance in Calls to Medical Communication Centers: Quasi-Experimental Feasibility Study

Siri-Linn Schmidt Fotland   ^{1, 2} , MSc, RN ;   Arngeir Berge   ^{1, 3} , MSSc ;   Erik Zakariassen   ^{1, 2, 4} , RN, Prof Dr ;   Vivian Midtbø   ¹ , PhD, RN ;   Valborg Baste   ¹ , PhD ;   Gro Fonnes   ⁵ , MSc ;   Frode Guribye   ³ , Prof Dr ;   Christoph Trattner   ³ , Prof Dr ;   Junyong You   ⁵ , PhD ;   Ingrid Hjulstad Johansen   ¹ , MD, PhD

¹ National Centre for Emergency Primary Health Care, Health and Social Sciences, NORCE Research AS, Bergen, Norway

² Department of Global Public Health and Primary Care, Faculty of Medicine, University of Bergen, Bergen, Norway

³ Department of Information Science and Media Studies, Faculty of Social Sciences, University of Bergen, Bergen, Norway

⁴ Department of Research and Development, Norwegian Air Ambulance Foundation, Oslo, Norway

⁵ Digital Systems, Enabling Technologies, NORCE Research AS, Bergen, Norway