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Formative Evaluation of Digital Health Interventions (5007) Digital Mental Health Interventions, e-Mental Health and Cyberpsychology (3126) Dementia and Cognitive Decline (873) Supporting Informal Care and Caregivers (501) Cognitive Training for the Elderly (220)

Published on in Vol 10 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/71746, first published .
Elderly woman with gray hair talking on a smartphone, close-up of hand and ear

Trauma-Informed Support in a Dementia Helpline: Retrospective Mixed Methods Study

Trauma-Informed Support in a Dementia Helpline: Retrospective Mixed Methods Study

Authors of this article:

Eileen Harkess-Murphy1 Author Orcid Image ;   Rhoda Macrae1 Author Orcid Image ;   Margaret Brown1 Author Orcid Image ;   Jennifer Hall2 Author Orcid Image
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Eileen Harkess-Murphy   1 , BA, PhD ;   Rhoda Macrae   1 , PhD ;   Margaret Brown   1 , PhD ;   Jennifer Hall   2 , MSc

1 Alzheimer Scotland Centre for Policy and Practice, School of Health and Life Sciences, University of the West of Scotland, Paisley, United Kingdom

2 Diabetes UK, Glasgow, Scotland, United Kingdom

Corresponding Author:

  • Eileen Harkess-Murphy, BA, PhD
  • Alzheimer Scotland Centre for Policy and Practice
  • School of Health and Life Sciences
  • University of the West of Scotland
  • High Street
  • Paisley PA2 5BE
  • United Kingdom
  • Phone: 1 01418483000
  • Email: eileen.harkess-murphy@uws.ac.uk