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This paper is in the following e-collection/theme issue:

Formative Evaluation of Digital Health Interventions (4991) Digital Mental Health Interventions, e-Mental Health and Cyberpsychology (3115) Usability Evaluation Case Studies (349) Chatbots and Conversational Agents (1143)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/69329, first published .
A hand rests on a person's shoulder during a support group session

Perception of Empathy in Mental Health Care Through Voice-Based Conversational Agent Prototypes: Experimental Study

Perception of Empathy in Mental Health Care Through Voice-Based Conversational Agent Prototypes: Experimental Study

Authors of this article:

Ruvini Sanjeewa1 Author Orcid Image ;   Ravi Iyer1 Author Orcid Image ;   Pragalathan Apputhurai1 Author Orcid Image ;   Nilmini Wickramasinghe2 Author Orcid Image ;   Denny Meyer1 Author Orcid Image
Article Authors Cited by (7) Tweetations Metrics

Journals

  1. Nozaki Y. Sharing motives shape interface preferences for social sharing of emotion with conversational AI. Computers in Human Behavior: Artificial Humans 2025;6:100229 View
  2. Kim D, Baek S, Lee J, Lee T, Park S, You B, Hur J, Kim M, Lee C. BetterMood: A human-like AI counseling service for adolescents and young adults. DIGITAL HEALTH 2025;11 View
  3. Nouwen S, Sturm J, Matzat U, IJsselsteijn W. Synthetic relationships with Social Pedagogical Agents in education: a scoping literature review. Frontiers in Artificial Intelligence 2026;9 View
  4. Frisone F, Pupillo C, Rossi C, Riva G. Toward clinical integration of generative AI in mental health: personalization, multimodality and inter-entity experience. Frontiers in Public Health 2026;14 View
  5. Ouyang W, Du H, Han Y, Wang Z, He Y. Eye-Tracked Visual Attention to Anthropomorphic Appearance and Empathic Responses in AI Medical Conversational Agents: Dissociating Trust Gains from Attentional Synergy. Journal of Eye Movement Research 2026;19(2):38 View

Conference Proceedings

  1. Pal P, Mishra D. 2026 13th International Conference on Computing for Sustainable Global Development (INDIACom). Enhancing Conversational Empathy: A Hybrid BERT-T5 Framework for Emotion-Aware Dialogue Generation View
  2. Jafari Meimandi K, Rust P, Eddy D, Fraser R, Vasan N, Djordjevic D, Dadlani A, Lamparth M, Kim E, Kochenderfer M. Proceedings of the 2026 ACM Conference on Fairness, Accountability, and Transparency. Expert Evaluation and the Limits of Human Feedback in Mental Health AI Safety Testing View