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Formative Evaluation of Digital Health Interventions (4904) Natural Language Processing (1224) Machine Learning (3036) AI Language Models in Health Care (686) Voice Phenotyping and Vocal Biomarkers (32)

Published on in Vol 9 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/67835, first published .
Diverse call center team working with computers and headsets.

Machine Learning Approach to Identifying Empathy Using the Vocals of Mental Health Helpline Counselors: Algorithm Development and Validation

Machine Learning Approach to Identifying Empathy Using the Vocals of Mental Health Helpline Counselors: Algorithm Development and Validation

Authors of this article:

Ruvini Sanjeewa1 Author Orcid Image ;   Ravi Iyer1 Author Orcid Image ;   Pragalathan Apputhurai1 Author Orcid Image ;   Nilmini Wickramasinghe2 Author Orcid Image ;   Denny Meyer1 Author Orcid Image
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Journals

  1. Hasan M, Hossain M, Ghosh S, Krishna A, Gedeon T. Empathy Detection From Text, Audiovisual, Audio or Physiological Signals: A Systematic Review of Task Formulations and Machine Learning Methods. IEEE Transactions on Affective Computing 2025;16(4):2507 View
  2. Górska G, Holas P. Measurement or induction? Methodological challenges in studying empathy and compassion with technology-assisted tools. Computers in Human Behavior Reports 2026;23:101190 View

Books/Policy Documents

  1. Pathinettampadiyan B, Samuel Thavaraj H, Seema V. AI-Assisted Journalism and Media: Opportunities and Challenges. View

Conference Proceedings

  1. Lee Y, Kim B, Kim H, Lee J, Lee G, Shin H, Gil Y. 2025 IEEE International Symposium on Mixed and Augmented Reality (ISMAR). Are You Empathizing with Me? Exploring External Expressions of Empathy in Interpersonal VR Communication View
  2. Sun Q, Zhang S, Gao Y, Li Y, Li J, Li X. 2025 IEEE International Conference on Data Mining Workshops (ICDMW). Speech Feature Extraction and Selection for Mental Health Analysis: Methods, Tools, and Challenges View