Lessons From the Field From a Volunteer Telehealth Ambassador Program to Enhance Video Visits Among Low-Income Patients: Qualitative Improvement Study

Delphine S Tuot   ^{1, 2, 3} , MD ;   Aarya Mukherjee   ⁴ ;   Amanda Churape   ^{1, 2} , BA ;   Triveni DeFries   ¹ , MD, MPH ;   George Su   ^{1, 2} , MD ;   Elaine C Khoong   ^{1, 3} , MD, MS ;   Courtney Lyles   ^{1, 3, 5, 6, 7} , PhD

¹ Department of Medicine, Zuckerberg San Francisco General Hospital, University of California, San Francisco, San Francisco, CA, United States

² Center for Innovation in Access and Quality at Zuckerberg San Francisco General Hospital, University of California, San Francisco, San Francisco, CA, United States

³ UCSF Center for Vulnerable Populations, Zuckerberg San Francisco General Hospital, San Francsico, CA, United States

⁴ University of California, Berkeley, Berkeley, CA, United States

⁵ Department of Epidemiology and Biostatistics, University of California, San Francisco, San Francisco, CA, United States

⁶ Center for Healthcare Policy and Research, University of California, Davis, Sacramento, CA, United States

⁷ Department of Public Health Sciences, University of California Davis School of Medicine, Sacramento, CA, United States