Published on in Vol 8 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/49993, first published .
Lessons From the Field From a Volunteer Telehealth Ambassador Program to Enhance Video Visits Among Low-Income Patients: Qualitative Improvement Study

Lessons From the Field From a Volunteer Telehealth Ambassador Program to Enhance Video Visits Among Low-Income Patients: Qualitative Improvement Study

Lessons From the Field From a Volunteer Telehealth Ambassador Program to Enhance Video Visits Among Low-Income Patients: Qualitative Improvement Study

Delphine S Tuot   1, 2, 3 , MD ;   Aarya Mukherjee   4 ;   Amanda Churape   1, 2 , BA ;   Triveni DeFries   1 , MD, MPH ;   George Su   1, 2 , MD ;   Elaine C Khoong   1, 3 , MD, MS ;   Courtney Lyles   1, 3, 5, 6, 7 , PhD

1 Department of Medicine, Zuckerberg San Francisco General Hospital, University of California, San Francisco, San Francisco, CA, United States

2 Center for Innovation in Access and Quality at Zuckerberg San Francisco General Hospital, University of California, San Francisco, San Francisco, CA, United States

3 UCSF Center for Vulnerable Populations, Zuckerberg San Francisco General Hospital, San Francsico, CA, United States

4 University of California, Berkeley, Berkeley, CA, United States

5 Department of Epidemiology and Biostatistics, University of California, San Francisco, San Francisco, CA, United States

6 Center for Healthcare Policy and Research, University of California, Davis, Sacramento, CA, United States

7 Department of Public Health Sciences, University of California Davis School of Medicine, Sacramento, CA, United States

Corresponding Author:

  • Delphine S Tuot, MD
  • Department of Medicine
  • Zuckerberg San Francisco General Hospital
  • University of California, San Francisco
  • 1001 Potrero Ave
  • San Francisco, CA, 94110
  • United States
  • Phone: 1 6282068242
  • Email: Delphine.tuot@ucsf.edu