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Formative Evaluation of Digital Health Interventions (3602) Clinical Informatics (1509) New Methods (1206) Depression and Mood Disorders; Suicide Prevention (1804) Users' and Patients' Needs for Mental Health Services (542) Information Models (51) E-Health / Health Services Research and New Models of Care (831) Clinical Mental Health Informatics (80)

Published on in Vol 8 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/46823, first published .
Customer service team in a call center, wearing headsets and working at computers.

Using Discrete-Event Simulation to Model Web-Based Crisis Counseling Service Operation: Evaluation Study

Using Discrete-Event Simulation to Model Web-Based Crisis Counseling Service Operation: Evaluation Study

Authors of this article:

Byron Chiang1 Author Orcid Image ;   Yik Wa Law1, 2 Author Orcid Image ;   Paul Siu Fai Yip1, 2 Author Orcid Image
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