Implementation of a Web-Based Chatbot to Guide Hospital Employees in Returning to Work During the COVID-19 Pandemic: Development and Before-and-After Evaluation

Ozan Unlu   ^{1, 2, 3} , MD ;   Aaron Pikcilingis   ⁴ , BA ;   Jonathan Letourneau   ⁴ , MDes ;   Adam Landman   ^{2, 3} , MD, MS, MIS, MHS ;   Rajesh Patel   ^{2, 3} , MD, MPH, MA ;   Erica S Shenoy   ^{3, 5} , MD, PhD ;   Dean Hashimoto   ⁶ , MPH, MD ;   Marvel Kim   ⁶ , MBA ;   Johnny Pellecer   ⁶ , MA ;   Haipeng Zhang   ^{3, 4} , MMSc, DO

¹ Division of Cardiovascular Medicine, Brigham and Women's Hospital, Boston, MA, United States

² Mass General Brigham, Boston, MA, United States

³ Harvard Medical School, Boston, MA, United States

⁴ Brigham Digital Innovation Hub, Brigham and Women's Hospital, Boston, MA, United States

⁵ Division of Infectious Diseases, Massachusetts General Hospital, Boston, MA, United States

⁶ Occupational Health Services, Mass General Brigham, Boston, MA, United States