Implementation of Telehealth Services at the US Department of Veterans Affairs During the COVID-19 Pandemic: Mixed Methods Study

Claudia Der-Martirosian   ^{1, 2} , PhD ;   Tamar Wyte-Lake   ¹ , MPH, DPT ;   Michelle Balut   ¹ , MPH ;   Karen Chu   ¹ , MS ;   Leonie Heyworth   ^{3, 4} , MPH, MD ;   Lucinda Leung   ^{2, 5} , MD, PhD ;   Boback Ziaeian   ^{2, 6} , MD, PhD ;   Sarah Tubbesing   ^{2, 7} , MSc, MD ;   Rashmi Mullur   ^{2, 8} , MD ;   Aram Dobalian   ^{1, 9} , MPH, JD, PhD

¹ Veterans Emergency Management Evaluation Center, US Department of Veterans Affairs, North Hills, CA, United States

² Center for the Study of Healthcare Innovation, Implementation & Policy, Veterans Affairs Greater Los Angeles Healthcare System, Los Angeles, CA, United States

³ Office of Connected Care/Telehealth Services, Veterans Health Administration, Washington, DC, United States

⁴ Department of Medicine, University of California San Diego School of Medicine, San Diego, CA, United States

⁵ Division of General Internal Medicine-Health Services Research, David Geffen School of Medicine, University of California Los Angeles, Los Angeles, CA, United States

⁶ Division of Cardiology, David Geffen School of Medicine, University of California Los Angeles, Los Angeles, CA, United States

⁷ Department of Medicine, David Geffen School of Medicine, University of California Los Angeles, Los Angeles, CA, United States

⁸ Division of Diabetes, Endocrinology & Metabolism, David Geffen School of Medicine, University of California Los Angeles, Los Angeles, CA, United States

⁹ Division of Health Systems Management and Policy, School of Public Health, University of Memphis, Memphis, TN, United States