Telemedicine and Patient Experience Ratings at an Academic Integrative Medicine Practice: Retrospective Examination

Ellen Meltzer   ^{1, 2, 3 *} , MSc, MD ;   Laurie Wilshusen   ^{4 *} , MA ;   Isra Abdulwadood   ⁵ , BS ;   Claire Yee   ⁶ , PhD ;   Amy Sherman   ⁴ , MA, MSW ;   Kelli Strader   ⁴ , MBA ;   Barbara Thomley   ⁷ , BA ;   Denise Millstine   ⁸ , MD ;   Jon Tilburt   ⁷ , MD ;   Heather Fields   ⁹ , MD ;   Larry Bergstrom   ⁷ , MD ;   David Patchett   ¹⁰ , DO ;   John Camoriano   ¹¹ , MD ;   Brent Bauer   ¹² , MD

¹ Division of General Internal Medicine, Department of Medicine, Mayo Clinic Arizona, Scottsdale, AZ, United States

² Office of Experience, Mayo Clinic Arizona, Scottsdale, AZ, United States

³ Section of Integrative Medicine, Mayo Clinic Arizona, Scottsdale, AZ, United States

⁴ Mayo Clinic Quality Management Services, Mayo Clinic, Scottsdale, AZ, United States

⁵ Mayo Clinic Alix School of Medicine, Scottsdale, AZ, United States

⁶ Quantitative Health Sciences, Mayo Clinic Arizona, Scottsdale, AZ, United States

⁷ Division of General Internal Medicine, Section of Integrative Medicine, Mayo Clinic Arizona, Scottsdale, AZ, United States

⁸ Mayo Clinic Women’s Health Center, Section of Integrative Medicine, Mayo Clinic Arizona, Scottsdale, AZ, United States

⁹ Mayo Clinic Community Internal Medicine, Section of Integrative Medicine, Mayo Clinic Arizona, Scottsdale, AZ, United States

¹⁰ Mayo Clinic Family Medicine, Section of Integrative Medicine, Mayo Clinic Arizona, Scottsdale, AZ, United States

¹¹ Hematology/Oncology, Section of Integrative Medicine, Mayo Clinic Arizona, Phoenix, AZ, United States

¹² Division of General Internal Medicine, Section of Integrative Medicine, Mayo Clinic, Rochester, MN, United States

*these authors contributed equally