e.g. mhealth
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In such situations, operations researchers apply queuing theory to optimize for-profit call center service operations [5]. In health care, steady-state assumptions [6] and service mechanisms such as priority queues and admission cutoffs are summoned to address capacity bottlenecks in emergency departments and critical care units [7,8]. However, documented applications in community-based emotional support services for people with potential mental health comorbidities are lacking.
JMIR Form Res 2024;8:e46823
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