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The Impact of Artificial Intelligence on Waiting Time for Medical Care in an Urgent Care Service for COVID-19: Single-Center Prospective Study

The Impact of Artificial Intelligence on Waiting Time for Medical Care in an Urgent Care Service for COVID-19: Single-Center Prospective Study

Step 1: A patient arrives at the CEAC and takes a queue system number (QSN) for the electronic health record (EHR). Step 2: The CEAC health screening team (nurse) calls the next person in the screening queue. Step 3: The nurse starts the health screening in the EHR. Step 4: At end of the health screening, the nurse transfers the QSN to the registration queue. Step 5: The CEAC administrative team (Admin. Officer) calls the next person in the registration queue. Step 6: The Admin.

Kaio Jia Bin, Adler Araujo Ribeiro Melo, José Guilherme Moraes Franco da Rocha, Renata Pivi de Almeida, Vilson Cobello Junior, Fernando Liebhart Maia, Elizabeth de Faria, Antonio José Pereira, Linamara Rizzo Battistella, Suzane Kioko Ono

JMIR Form Res 2022;6(2):e29012