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Negotiating Tensions Between Theory and Design in the Development of Mailings for People Recovering From Acute Coronary Syndrome

Negotiating Tensions Between Theory and Design in the Development of Mailings for People Recovering From Acute Coronary Syndrome

Tensions between research teams’ evidence and users’ views has been previously described, with 6 design approaches (participatory design, ethnography, lead user approach, contextual design, codesign, and empathic design) presented as offering different ways to address such tension [52]. Our approach of working to address users’ concerns while also maintaining a design element that is both theoretically and empirically justified falls within participatory design in this framework.

Holly O Witteman, Justin Presseau, Emily Nicholas Angl, Iffat Jokhio, JD Schwalm, Jeremy M Grimshaw, Beth Bosiak, Madhu K Natarajan, Noah M Ivers

JMIR Hum Factors 2017;4(1):e6