e.g. mhealth
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The study identified several barriers (high performance expectancy, effort expectancy, technical difficulties) and facilitators (appearance, anthropomorphism, perceived benefits, content delivery) to the engagement and acceptability of chatbots delivering a psychological intervention.
This study found that approximately 41% of participants completed the study and that, on average, the final sample completed 70% of the intervention, which is higher than seen in most of the literature [48-50].
JMIR Form Res 2022;6(10):e37877
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Determinants of Laypersons’ Trust in Medical Decision Aids: Randomized Controlled Trial
In general automation research, anthropomorphism—making the automation appear human like—has been identified as one of many potential influences [22]. There are several methods for designing human-like systems or framing them as such; however, visual anthropomorphism is the easiest to include in a symptom checker (eg, using a picture of a person on the user interface). The direction of the relationship between visual anthropomorphism and trust seems to vary.
JMIR Hum Factors 2022;9(2):e35219
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