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The Effects of Expressing Empathy/Autonomy Support Using a COVID-19 Vaccination Chatbot: Experimental Study in a Sample of Belgian Adults

The Effects of Expressing Empathy/Autonomy Support Using a COVID-19 Vaccination Chatbot: Experimental Study in a Sample of Belgian Adults

Pierre Van Damme.” In the layperson endorsement condition, the endorsers were described as “a group of Flemings with questions about vaccines, including vaccine doubters.” The chatbot worked differently depending on the empathy/autonomy support expression condition. Namely, in the present empathy/autonomy support expression condition, the chatbot displayed additional phrases to express its empathy and autonomy support.

Wojciech Trzebiński, Toni Claessens, Jeska Buhmann, Aurélie De Waele, Greet Hendrickx, Pierre Van Damme, Walter Daelemans, Karolien Poels

JMIR Form Res 2023;7:e41148