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The Effects of Expressing Empathy/Autonomy Support Using a COVID-19 Vaccination Chatbot: Experimental Study in a Sample of Belgian Adults

The Effects of Expressing Empathy/Autonomy Support Using a COVID-19 Vaccination Chatbot: Experimental Study in a Sample of Belgian Adults

The most frequently asked questions were similar to those reported by Buhmann et al [55], such as out-of-domain questions, general COVID-19 questions that do not consider vaccination (eg, regulations), questions about side effects of the vaccines, and questions about who will get their vaccine when and where. User questions that deal with trust issues mainly focused on vaccines in general, science, and governmental institutes, and policies.

Wojciech Trzebiński, Toni Claessens, Jeska Buhmann, Aurélie De Waele, Greet Hendrickx, Pierre Van Damme, Walter Daelemans, Karolien Poels

JMIR Form Res 2023;7:e41148