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Accordingly, De Gennaro et al [9] showed that the effect of experienced social exclusion was less negative when participants interacted with an empathic chatbot instead of an interactive questionnaire. The chatbot’s empathy manifested itself in its responses to the participants mentioning their exclusion in social media. The chatbot expressed understanding, felt sorry, and comforted the participants.
JMIR Form Res 2023;7:e41148
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