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We observed the processes for logging into the patient portal, finding the telehealth consent form, and navigating between the platforms to be particularly complex and mentally demanding (Williamson and Veinot, unpublished data, September 2022).
Given that many intervention participants used cell phones during the session, completing tasks on devices with small screens may have heightened cognitive load [80-82].
J Med Internet Res 2023;25:e42586
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