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Young People’s Experiences Using a Digital Mental Health Tool to Support Their Care in a Real-World Service: Lived Experience–Led Qualitative Study

Young People’s Experiences Using a Digital Mental Health Tool to Support Their Care in a Real-World Service: Lived Experience–Led Qualitative Study

Participants expected the use of Innowell to be also “valued by clinician[s].” However, when this expectation was not met during care, a participant expressed feeling “cheated” (Participant 43, 6-month visit) by their clinicians. Innowell was an effective communication tool for participants who carried guilt and shame around their mental health. Participants usually found it challenging to overcome these emotions and openly communicate their deteriorating mental health to their clinicians.

Carla Gorban, Min K Chong, Adam Poulsen, Ashlee Turner, Haley M LaMonica, Sarah McKenna, Elizabeth M Scott, Ian B Hickie, Frank Iorfino

JMIR Ment Health 2025;12:e70154