A needs assessment is a systematic process to collect and analyze information on a target group’s needs or “gaps” between current and desired situations. Performing a needs assessment is well accepted as an essential first step in the educational process [7]. Calls for innovative strategies in needs assessment methodology have been made in the medical literature over an extended period. A social constructivist approach focuses our study design to permit for collaborative dialogue to promote understanding and learning among and between stakeholder groups [8]. The current needs assessment employed a qualitative approach to capture the experiences and rich details provided by the 2 stakeholder groups, caregivers and family physicians.

The participants were selected through a purposive and snowball sample strategy. Two focus groups with patient caregivers were created. In total, 24 caregivers took part in each of the 2 focus groups. The gender composition of the groups was predominately female with only 1 male participant. All of the women in the focus groups were mothers of adolescent or adult children with mental health conditions and ranged in age from 38 to 72 years. The male in the second focus group was a caregiver for his brother-in-law. Each of the focus groups lasted for 2 hours and followed a semistructured focus group protocol. The focus group protocol was developed from a review of the relevant literature and from expert input from team members MC (a clinical psychiatrist) and MSJ (a family physician). Further, interview questions were vetted with the Canadian Schizophrenic Society to ensure applicability and clarity for use with caregivers. Family physicians affiliated with the Faculty of Medicine at the University of Ottawa were invited to participate in a semistructured interview. In turn, the agreeing participants nominated colleagues who might be willing to participate in an interview. The interview guide was developed from a review of the relevant literature and from expert input from several family physicians associated with the University of Ottawa’s Faculty of Medicine. A total of 10 family physicians took part in a 30-minute interview. The clinical experience level of family physicians ranged from 1 year to 24 years.

Data collection and analysis were an iterative process and continued until no new themes arose. In qualitative studies, data saturation occurs when the researchers are no longer obtaining new information or themes. Interviews were audio recorded and transcribed verbatim. Qualitative data analysis techniques were consistently applied to the focus group and interview data. This analysis included 2 of the research team members (SS and AJ) who participated in all coding meetings and the application of inductive coding techniques. Themes were generated directly from the data sets.

Ethics approval was obtained from the University of Ottawa’s Research Ethics Board.

To promote study rigor, all transcripts were sent back to the participants for review and face validation. Two forms of triangulation were employed to achieve a balanced perspective and enhance the reliability of the conclusions: (1) data source triangulation (using multiple data sources and informants); and 2) investigator (using more than 1 person to collect, analyze, and interpret data).

Participant characteristics are presented in Tables 1 and 2.

Based on caregiver focus group data and family physician interview data, Figures 1 and 2 present the three main themes that pertained to each stakeholder group’s perceived needs. Table 3 presents each group’s preferred format of education materials, and Table 4 presents each group’s preferred method of delivery of educational materials. Prototypical qualitative quotes are provided to illuminate the themes. As shown in Figure 1, when asked about their overall needs in caring for their loved ones who suffer mental health conditions, three interrelated themes were provided from caregiver interviews: (1) the need for more knowledge, which included educational materials on the signs and symptoms of schizophrenia, evidence-based and consistent information on schizophrenia and bipolar conditions, and how to navigate hospital admissions; (2) the need for more support, which included support at the family, local hospital, and system-wide supports; and (3) wanting more support from family physicians for mental health medication management.

Many caregivers explained their frustrations with the process of actually having their loved ones admitted to the hospital. The following quotes are prototypical statements from participant caregivers:

The objective of this needs assessment was to better understand the education and information needs of (1) caregivers of patients with mental health needs in primary care, with a focus on early recognition, diagnosis, and treatment of schizophrenia, bipolar mood disorder, and depression; and (2) family physicians’ perceptions of barriers to care. In this study, caregivers and family physician needs regarding caring for people with mental health conditions were generally similar. That is, both groups sought information such as related disease-specific symptoms and treatment options, and access to system-level psychiatric oversight. In terms of modes of delivery and educational formats for delivery, caregivers and family physicians were decisive in their preferred approaches.

The majority of caregivers had preferences for face-to-face delivery but were open to easy-to-use materials such as those developed for other diseases (eg, stroke). In keeping with adult learning principles, general practitioners desired self-learning modules with a focus on a decision tree type list of medications and side effects [9].

Most Canadians who receive mental health care do so in primary care settings, where collaborative care models have been shown to improve access to mental health care, individual and population outcomes, and cost-effective care [6]. Collaborative care involves providers from different specialties, disciplines, or sectors working together to offer complementary services and mutual support to ensure that patients receive the most appropriate service from the most appropriate provider in the most suitable location, as quickly as necessary, and with minimal obstacles [10].

The most empirically supported models of care are based on Wagner’s chronic care model, yet they are typically implemented without evaluation. This is a crucial problem because the poor implementation of collaborative care yields worse experiences and outcomes of care [6]. Patient engagement becomes central to ongoing research, design, and implementation of collaborative care. Working in partnership with patients and their caregivers can provide unique insights into their needs and how programs should be designed, evaluated, and improved.

Caregivers have asked for improvement-oriented interventions such as educational sessions. This need is not a new one and has been available in the psychiatry literature since the mid-1980s [11]. Such education sessions include psychoeducational models of family therapy that include all-day survival skills workshops initially for families of schizophrenic patients. In these workshops, professionals share with families what is and is not known about the illnesses and seem to consolidate, in a multiple family setting, the connecting process they begin with each family. The format can serve as an excellent framework for similar psychoeducational workshops with families of patients with other mental illnesses. Though the workshops have been found to have positive outcomes [12], they have not gained a lot of traction in practice likely due to a lack of consistent funding [13]. Currently, there are existing initiatives that attempt to fill these needs, which will be discussed in the following section.

The strengths of our study include the richness of the data obtained through firsthand accounts from key stakeholder groups. Caregivers spoke in detail about the difficulties they encountered accessing care for their loved one. In turn, family physicians voiced their concerns for a system with a lack of resources and a general dearth of information regarding psychiatric treatment options.

The limitations of our study include the small sample size of participants, which limits the generalizability of our findings. Despite the efforts to include male participants in the caregiver focus groups, our sample was predominantly female. Further, the purposive and snowball sampling strategy may create a self-selection bias in our data; as the focus groups included individuals who were willing to participate voluntarily, the results may be positively biased in favor of the study’s intent.

This needs assessment demonstrated that caregivers’ and family physicians’ needs about the care and medical management of individuals with mental health conditions may not be so different. Collaboratively designed and carefully developed educational materials, delivered in preferred formats, are an important step toward effective collaborative care. As family physicians and primary care teams are better equipped to manage patients with mental health conditions, and as caregivers are better informed and supported, our hope is that “first encounters” at the primary care setting can be skillfully managed and that care can be better executed over the longer term.